About This Role
This night-shift post on the cardiac ward pairs patient care with mentoring new nurses.
Responsibilities
- Clean and supply all assigned guest rooms or other guest areas according to department procedures and standards to exceed guest satisfaction
- Report damage, mechanical deficiencies, suspicious activities, or theft
- Change linens and make beds
- Clean bathrooms
- Sweep and dust guest rooms
- Empty trash
- Maintain cleanliness of balconies and terraces
- Clean and dust room furnishings as assigned
- Restock guestroom amenities and literature as needed
- Maintain linen closet in a clean, neat, and orderly manner
- Assist with restocking as assigned
- Respond to guest requests pertaining to room cleanliness, amenities, and linen to exceed guest satisfaction
- Immediately report any noted repairs or maintenance of guestroom, public areas, or back of the house areas
- Resolve guest complaints within scope of authority, otherwise refer the matter to management
- Notify supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft
- Notify management of any problems resulting from guest complaints, intoxication, or disruptive behavior
- Retrieve, stock, restock, and store the housekeeping cart according to prescribed housekeeping, safety and security procedures and regulations
- Return any items found in guest rooms, hallways, or back of the house to the Housekeeping department and log appropriate information such as the date, where it was found, description of the item, and the name of the person who found it
- Clean all corridors and service areas as assigned
- Notify management of unsafe conditions, needed maintenance of any rooms or equipment and any accidents
- Follow all safety policies and procedures
- Report potential safety issues to manager whenever observed and take immediate action to resolve in emergency situations
- Report defective, damaged, or lost PPE or equipment that does not fit properly to their Manager
- Maintain strict compliance with hotel's Hazardous Material (HAZMAT) program and familiarize self with current MSDS
Requirements
- No formal education required
- Ability to use discretion with confidential/sensitive information
- Positive attitude and professional demeanor
- General communication and interpersonal skills
- Commitment to a high level of guest satisfaction
- Ability to perform basic math skills such as addition, subtraction, multiplication, and division
- Ability to read and comprehend simple instructions, short correspondence, and memos
- Complete training on proper disposal/handling of sharps, such as needles, and follow proper procedures
- Complete required training as scheduled
- Maintain a clean appearance and professional demeanor
- Regularly stands and walks for sustained periods of time
- Works at a quick pace
- Frequently grasps objects and regularly reaches by extending hand(s) and arm(s) in any direction while performing the essential functions of the job
- Frequently stoops and crouches
- Talks occasionally and frequently needs to hear sounds or voices
- Balance is frequently required to prevent falling when walking, standing while moving or carrying furniture or equipment
- Frequently pushes and pulls furniture or equipment
- Lifting is regularly required to move, clean or prepare rooms
- Occasionally exerts up to 50 pounds of force
Nice to have:
- Prior housekeeping experience in a hotel environment
Important Details
- Schedule: varying schedules to reflect business needs, including holidays, weekends, and alternate shifts
About the Company
OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety. Team members will be trained in the proper use and care of assigned PPE if applicable. The hotel provides the required PPE.
