About This Role
Room Attendants are at the heart of the guest experience, ensuring every room is clean, comfortable, and welcoming. This role suits someone with a strong attention to detail and a commitment to excellence, directly impacting how guests feel about their stay.
Responsibilities
- Clean and service assigned guest rooms daily, making beds, cleaning bathrooms, dusting, and vacuuming to Windsor brand standards
- Replenish guest rooms with fresh linens, towels, amenities, and supplies to ensure every room is fully stocked and guest-ready
- Maintain cleanliness of all assigned areas including hallways, lobbies, restrooms, corridors, and public spaces
- Use cleaning equipment and chemical products safely and in accordance with property safety guidelines
- Conduct a thorough visual inspection of each room upon completion and mark rooms ready in the designated system
- Respond to special guest requests promptly and professionally with a friendly, helpful attitude
- Report maintenance issues, damages, or safety hazards to the Housekeeping Supervisor immediately
- Maintain uniform and name badge standards at all times while on property
- Support and uphold Windsor Hospitality’s core values — Growth, Resourcefulness, Integrity, and Teamwork (GRIT) — in every interaction
- Perform all other duties as assigned by a manager or supervisor
Requirements
- Previous housekeeping or cleaning experience in a hotel or hospitality setting preferred
- A positive attitude, strong work ethic, and a genuine commitment to delivering great guest experiences
- Ability to follow instructions, work independently, and stay organized throughout your shift
- Physical stamina to perform a role that involves walking, standing, bending, and lifting up to 50 lbs throughout the shift
- Ability to communicate clearly and professionally with guests, teammates, and supervisors
Benefits
- Medical, Dental, Vision, Life & Disability Insurance
- Flexible Spending Account (FSA) and Health Savings Account (HSA)
- 401(k) & Roth 401(k) Plans
- Employee Assistance Program (EAP)
- Career Growth Opportunities
- Paid Time Off (PTO)
- Paid Sick Leave
- Exclusive Employee Hotel Discounts
- Complimentary On-Shift Meals (participating hotels)
- Recognition & Rewards Program
Important Details
- Employment type: part-time (up to 30 hours)
- Schedule: may vary based on business need, including weekends and holidays
About the Company
Windsor Hospitality thrives in building hospitality careers and is recognized as a strong partner with warm-hearted hospitality staff nationwide. The Renaissance Asheville is a 278-room hotel located in the heart of downtown Asheville, with views of the Smoky Mountains.
