Room Attendant

About This Role

Cleaning and maintaining guest rooms to company standards is the core responsibility of this role. The position requires attention to detail and adherence to established procedures to ensure guest satisfaction.

Responsibilities

• Stock housekeeping bag to ensure enough cleaning needs, equipment, and amenities are available to properly clean each room
• Observe knocking procedures upon entering a guest room
• Clean the guest rooms assigned
• Ensure amenities are stocked for each cleaned room
• Complete the entire housekeeping checklist
• Accurately mark clean rooms for supervisor inspection
• Report any damages or hazards present in guest rooms, such as burned out light bulbs, broken furniture, or broken lights, in Guestware or to the Housekeeping Coordinator
• Secure guest room doors upon exiting the room
• Keep corridors and service areas neat at all times
• Turn in all lost and found items and all guest room keys
• Adhere to all company policies and procedures
• Follow safety and security procedures and rules
• Know department fire prevention and emergency procedures
• Utilize protective equipment
• Report unsafe conditions to management
• Report accidents, injuries, near-misses, property damage or loss to management
• Provide for a safe work environment by following all safety and security procedures and rules
• Maintain a neat, clean, and well-groomed appearance (specific standards outlined in team member handbook)
• Perform any related duties as requested by management
• Assist other Housekeeping Personnel when needed

Requirements

• Ability to bend and reach to dust, clean, and make beds and bathrooms
• Ability to stand and walk for varying lengths of time, often long periods
• Ability to talk to many different kinds of people to give information, answer questions, and provide required services
• Ability to visually inspect rooms for cleanliness and guest belongings that have been left behind
• Ability to use written communication skills to mark completed rooms on daily paperwork
• Ability to move fingers, arms, and hands quickly and easily to perform cleaning duties
• Ability to lift fifty (50) pounds maximum
• Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing, and smiling

Benefits

• 401(k)
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off