About This Role
Supporting healthcare clients with patient billing, claims follow-up, and accounts receivable management is the core of this specialist role. You will provide live patient phone coverage, helping patients understand their balances and answering insurance and payment questions. This position suits someone with strong customer service skills, attention to detail, and an interest in healthcare billing.
Responsibilities
- Answer live inbound patient calls about account balances, claims, insurance information, and payments with professionalism and empathy
- Complete assigned billing tasks while maintaining patient call coverage
- Work claim, denial, and accounts receivable queues, taking on greater responsibility as your skills develop
- Prepare and submit documentation for medical record requests
- Research billing and payment issues and collaborate with team members to resolve them
- Identify recurring issues, summarize findings, and recommend workflow improvements
- Assist with client reporting and communication
- Stay current on payer policies, reimbursement guidelines, and company workflows
- Protect patient information and follow HIPAA and company security policies
Requirements
- Bachelor’s degree in health administration, business administration, or a related field
- Two years of healthcare billing experience preferred; an advanced degree in healthcare or business administration may substitute for experience
- Experience in orthopaedics billing highly preferred
- Demonstrated customer service experience, either in person or remotely
- Strong phone communication skills and the ability to handle a steady volume of patient calls calmly and accurately
- Knowledge of medical billing, CPT, HCPCS, ICD-10-CM, payer reimbursement guidelines, and patient billing and collection requirements
- Proficiency in Microsoft Excel, Word, and PowerPoint
- Strong organization, problem-solving, and time management skills
- Ability to work independently, collaborate with a remote team, and learn new systems and processes
Benefits
- Medical, dental, vision, and life insurance
- Fully subsidized mental health support
- Generous paid time off
- Paid volunteer hours
- Professional development opportunities
- 401(k) matching
- 401(k)
- Health savings account
Important Details
- Schedule: 9 a.m. to 5 p.m. Eastern, Monday through Friday, 40 hours per week; flexible morning start times and lunch schedules are available
- Locations: optional in-person training and social events in Chapel Hill, North Carolina