Revenue Cycle Specialist

Thank you for considering a career at Bon Secours Mercy Health!

Scheduled Weekly Hours:
40

Work Shift:
8pm to 5am (Philippines)

Bon Secours Mercy Health Global Business Services – Manila

Who we are
At Bon Secours Mercy Health Global Business Services – Manila, we believe your best is yet to come. Based in the Philippines, we partner closely with U.S.-based teams and leaders to deliver strategic insights, operational excellence and specialized expertise that advance our Mission. Join us in celebrating the human side of healthcare and be part of a global team dedicated to delivering meaningful impact.

Revenue Cycle Specialist

Primary Function/General Purpose of Position
The Revenue Cycle Specialist will support system-wide and larger scale market operational billing in the Bon Secours Mercy Health medical group. This position will perform BSMH Medical Group billing and charge reconciliation by collaborating closely with key system leaders. This role will scope and support specific revenue cycle improvement projects, initiative implementation, and provide key data and analysis support for the Medical Group.

Essential Job Functions

• Works collaboratively with medical group leaders across the ministry, finance, revenue management and other departments to ensure all charges are entered and reconciled in a timely manner.
• Develops communications and educational materials to enhance charge reconciliation in the medical group at the system level or identified markets based on scope of initiative.
• Supports cross-functional teams to effectively assess, plan, implement and track billing charges.
• Provides oversight to chart closing process to ensure proper processes are followed by providers.
• Creates and distributes regular reporting including business continuity downtime reports and annual mandatory learning reports for operational leaders.
• Supports ongoing provider and management leadership development activities and programs.
• Efficiently uses various computer systems and tools to enter, extract, and compile the necessary records to support patient billing.
• Provides oversight of billing edits, claims, utilization, and Ambient AI scribe–generated clinical documentation work queues and supports BSMH practice-owned work queues in accordance with revenue cycle management business rules, including review and reconciliation of discrepancies.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

• Certified Revenue Cycle Specialist (CRCS) from American Association of Healthcare Administrative Management (AAHAM) or Certified Professional Biller (CPB) from American Academy of Professional Coding (AAPC) (preferred)

Education

• High School Diploma or GED (required)
• Bachelor’s degree in healthcare administration or related field (preferred)

Work Experience

• 2+ years of revenue cycle, medical billing, or healthcare operations experience (required)
• Experience with US healthcare systems, EMR/EHR (e.g., Epic), or managed care billing (preferred)

Training
Not applicable

Language
Not applicable

Skills
Hard/Tech/Clinical Skills:

• Working knowledge of and experience with CPT codes and ICD-10 codes.
• Proficient in Epic and all Microsoft Office products.
• Proficient knowledge of medical terminology.

Soft/Interpersonal Skills:

• Effective communication, time management, organization skills.
• Excellent interpersonal skills with the ability to engage at all levels of the organization.
• Demonstrate a professional and adaptable demeanor with internal and external clients, including administrators, physicians, peers, and support staff.
• Excellent verbal and written communication skills, including superior grammar and proofreading skills.
• Strong critical thinking skills, including process development.

As a Bon Secours Mercy Health associate, you’re part of a Mission that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Comprehensive HMO medical coverage, retirement plan and group life and accident insurance
• One-time Work From Home allowance, connectivity allowance, wellness allowance and role-specific allowances
• Paid vacation and sick leave
• Government-mandated benefits: SSS, PhilHealth and Pag-IBIG contributions
• Flexible working model with hybrid, onsite or virtual arrangements (based on role and business need)
• Mission-driven culture events, community outreach and service opportunities
• Learning and development programs, mentorship and clear career growth pathways
• Modern, collaborative office spaces and regular engagement and culture-building activities

Benefits may vary based on employment terms and role.

Department:
Physician Services - Practice Transformation - BSMH Global Business Systems

It is our policy to comply with all applicable Philippine labor laws and regulations and to uphold equal employment opportunity in all aspects of recruitment and employment.

All applicants will be considered for employment based on merit, qualifications, and business requirements, without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity or expression, civil status, age, disability, genetic information, nationality, or any other status protected under Philippine law.

We are committed to providing an inclusive workplace free from unlawful discrimination and harassment.

If you are a person with a disability and require reasonable accommodation as part of the application or selection process, please contact the Talent Acquisition Team at mnl.recruitment@bsmhealth.org. We will work with you to provide appropriate assistance in accordance with applicable laws and company policy.