Retention Specialist
Previ, Inc.
RemoteFull timeMid level$45,000-$55,000Posted today
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Previ, Inc.
Retaining members is the core of this role, serving as the last line of defense against churn. You will help members understand the full value of their membership and ensure a positive experience, whether they choose to stay or leave. This position is more than a save desk; it involves gathering insights from every conversation to improve the member experience across the company.
Previ helps employees save more of their hard-earned paycheck through partnerships with employers, perks platforms, and professional associations. The company gives members access to meaningful savings on everyday essentials, starting with wireless service, and aims to close the gap between financial wellness benefits offered and those actually needed.