About This Role
This full-time role focuses on enhancing customer loyalty and long-term engagement with Hobfit’s health platform. The Retention Specialist will monitor user engagement, identify at-risk users, and implement targeted retention strategies and campaigns. The position involves direct communication with users to understand their needs, resolve concerns, and guide them toward relevant programs and features.
Responsibilities
- Monitor user engagement metrics
- Identify at-risk users
- Implement targeted retention strategies and campaigns
- Communicate directly with users via calls, messages, and in-app interactions
- Understand user needs and resolve concerns
- Guide users toward relevant programs and features
- Collaborate with product, operations, and coaching teams to improve customer journeys
- Reduce churn and increase satisfaction
- Analyze retention data
- Document feedback
- Prepare reports
- Suggest process improvements
Requirements
- Strong Customer Retention and Customer Satisfaction skills to design and execute strategies that reduce churn and build loyalty
- Excellent Communication and Interpersonal Skills to engage with users empathetically, manage expectations, and provide clear guidance
- Solid Analytical Skills to interpret data, identify trends, and recommend actionable retention initiatives
- Experience in customer success, sales support, or operations within health, wellness, or SaaS-based platforms
- Comfortable working with CRM tools, spreadsheets, and basic reporting dashboards, with attention to detail and follow-through
- Bachelor’s degree in business, communications, psychology, or a related field is preferred
- Ability to collaborate in a fast-paced environment
About the Company
Hobfit is a tech-enabled health platform reimagining women’s health through science-backed care, AI-powered workouts, and habit-driven coaching. The company supports users in managing weight, PCOS, thyroid, blood pressure, fatigue, hormonal imbalances, and gynecological concerns with personalized medical expertise, smart movement, and culturally relevant nutrition. Hobfit serves over 500,000 users across multiple countries, supported by a network of doctors, dieticians, and certified coaches.
