Retention Specialist

About This Role

Treatwell, a European leader in the digitalization of beauty services, is growing, and this role is for a Retention Specialist to join the Aftersales team. You will contribute to the development of personalized and customer-oriented retention strategies.

Responsibilities

• Develop and implement personalized retention strategies
• Monitor key retention and churn rate KPIs, drafting periodic reports
• Make targeted outbound calls to customers at risk of churn, to understand their needs and propose personalized solutions
• Offer proactive support to B2B customers by identifying solutions that increase satisfaction and loyalty

Requirements

• Experience in similar roles
• Excellent communication and interpersonal skills
• Strong listening and empathy skills
• Good knowledge of Windows and macOS operating systems
• Ability to face and solve problems quickly, proactively, and solution-oriented

Benefits

• Beauty Benefit: A monthly voucher of €40 to spend on the Treatwell App
• Meal vouchers worth €8 per day
• Mindset & Health: Access to a platform entirely dedicated to psychological well-being
• Travel & Lifestyle: 40% discount on Italo Treno and numerous company agreements dedicated to you
• Work Tools: All the necessary tools and devices to perform your job to the best of your ability

Important Details

• Contract: 1-year fixed-term

About the Company

Treatwell has over 800 employees working to transform the beauty sector across Europe. The company has created management software for salons connected to the leading European marketplace, helping thousands of professionals manage and grow their businesses. Treatwell has over 95,000 partner salons, is present in 14 countries, and books more than 100 million appointments each year.