Retention Specialist

About This Role

This full-time Retention Specialist role involves supporting participants in meeting employer expectations and improving work performance within the PLB team. The position is ideal for an energetic, self-motivated, and professional individual who is passionate about changing lives through the power of work and embodies core values of diversity, integrity, professionalism, respect, and responsibility.

Responsibilities

• Assist participants with meeting employer expectations with work performance
• Provide training to improve participant's work performance after employer's training period has ended
• Problem solve to create accommodations or other ways to address performance issues
• Support participants to develop and maintain natural support and positive relationships with co-workers and supervisors
• Complete and submit agency documentation in a timely manner such as weekly progress notes and hourly billing
• Maintain participant file in accordance with agency requirements
• Utilize time at participant's work site to complete necessary documentation, when possible, maintaining a minimum of 80% of hours worked in billable time
• Maintain knowledge of community resources that can be utilized to support participant needs (i.e., transportation, medical, childcare, utilities, etc.)
• Make referrals, advocate, and follow up
• Maintain confidentiality according to agency guidelines, follow ethical guidelines
• Complete training hours annually based on funded requirements
• Other duties as assigned

Requirements

• High School Diploma and experience working in social services
• Driver's license and current insurance

Nice to have:

• Bachelor's Degree and experience working in the field of social services with individuals with disabilities
• First Aid and CPR

Benefits

• Individual and family medical benefits for full-time employees working 30 or more hours per week
• Individual and family dental and vision benefits on the first of the month following the hire date for employees working 20 or more hours per week
• Voluntary Life and AD&D Insurance on the first of the month following the hire date for employees working 20 or more hours per week
• 403(B) Retirement on date of hire for employees working 20 or more hours per week
• 403(B) Retirement + Employer Match after one year of employment for employees working 20 or more hours per week
• 401(A) Retirement on date of hire for employees working 20 or more hours per week
• PTO Accrual up to 15 days based on hours worked
• Employee store discount