About This Role
This full-time Retail Supervisor position supports the store leadership team by performing assigned functional tasks and acting as a role model for employees. The role focuses on leading processes, executing tasks, and maintaining productivity to ensure goals are met, while collaborating with leadership to drive behaviors that deliver a best-in-class customer experience.
Responsibilities
- Consistently treat all customers and employees with respect and contribute to a positive work environment
- Promote customer loyalty by educating customers about loyalty programs
- Become an expert in the brand's selling behaviors by role modeling these behaviors with every customer to provide an exceptional customer experience
- Support sales leader during non-peak hours, with the customer as the primary focus
- Support the store leadership team by collaborating effectively with employees and ensuring work tasks are completed in a timely and efficient manner
- Build and share expertise in the product lifecycle
- Support completion of work before or after the store operating hours, including opening and/or closing checklists
- Leverage omni-channel to deliver a frictionless customer experience
- Ensure all compliance standards are met
Requirements
- Embody Gap Inc's Purpose, Mission, Vision, Values and Behaviors
- Provide clear and direct communication of expectations
- Ability to utilize technology effectively to engage with customers and team to meet goals
- Demonstrate interest and initiative towards continuous improvement and growth
- Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts
- Able to maneuver around the sales floor, stockroom and office
- Able to lift up to 30 pounds
Benefits
- Merchandise discount for our brands: 50% off regular-price merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees
- One of the most competitive Paid Time Off plans in the industry
- Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice
- Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay
- Employee stock purchase plan
- Medical, dental, vision and life insurance
About the Company
Gap has always been about optimistic American style, starting with its first store opened almost 50 years ago by Doris and Don Fisher. The brand is built on staying true to its roots while always being out in front of what’s next. In 2022, Gap Inc. was recognized by Forbes as one of the World’s Best Employers and one of the Best Employers for Diversity.
