Retail Store Manager

About This Role

This role is for a Retail Store Manager who will develop associates, deliver exceptional customer experiences, and positively impact growth. Store leaders are the front line of the field leadership team, retail and customer-savvy, dedicated brand ambassadors, and thrive on connections with customers.

Responsibilities

• Attract, hire, develop, inspire, and retain top talent including the store leadership team (SLT)
• Set and reinforce clear and concise performance expectations, results goals, and accountability with all associates through effective and fair leadership
• Own and delegate leadership tasks to address customer experience, vendor relationship, or maintenance issues
• Partner with the SLT to support action plans that improve results and ensure effective execution of operational activities
• Implement and sustain floorset direction to optimize the business and bring the product story to life
• Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives
• Set the direction and goals for the day/shift when associates arrive for work
• Provide individual and team performance feedback
• Meet payroll targets by ensuring appropriate sales floor coverage and maintaining a selling focus
• Lead exceptional in-store customer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge
• Create genuine connections with customers through uncovering needs, sharing product information, demoing products, and making personalized recommendations
• Train, coach, reward, and motivate associates to improve selling and the customer experience
• Reinforce selling expectations, performance, results, and accountability with all associates
• Maintain our values, policies, and procedures

Requirements

• Proven experience delivering sales, exceptional customer experience, and operational results in a fast-paced environment
• 2+ years of experience in a manager role, preferably in a retail setting
• Thrives in a customer-first based retail environment
• Ability to foster a customer-focused selling culture
• Passion for attracting, developing, and retaining top talent
• Effective communication skills, being open to feedback, and the ability to adapt quickly
• Ability to provide in-the-moment coaching to associates
• Ability to de-escalate store and customer situations effectively
• Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays
• Education: High school diploma, GED

Benefits