Retail Store Manager

About This Role

This role is for a Retail Store Manager who will oversee the sales and operations of a Cricket Wireless location. The manager will lead a team, drive performance across all levels, and ensure exceptional customer service and operational standards. It suits a candidate passionate about selling wireless products, helping customers, and leading a team.

Responsibilities

• Be fully accountable for the execution of sales, service, and customer experience initiatives in-store
• Consistently demonstrate excellent leadership and coaching skills by inspiring, engaging, and motivating the team to succeed
• Create a work environment where all employees can excel
• Always deliver exceptional customer experience
• Fully understand and assist in educating personnel on the compensation plan and ensure employees know how to maximize sales
• Partner with the District Manager and other appropriate parties to successfully launch new products, services, or processes
• Ensure that employees are properly trained on new products and promotions to sell with confidence
• Assist departments such as Human Resources and Loss Prevention in internal investigations
• Assist on the sales floor in order to be available for coaching and developing store personnel
• Schedule and staff to budgeted hours as assigned
• Ensure the team is providing a clean and inviting atmosphere for customers
• Adhere to back-office compliance, processes, procedures, reports, documentation, and policies
• Respond in a timely manner to all communications
• Ensure timely completion of required training within the store
• Always ensure the protection of assets
• Occasionally participate in outside sales events, community engagements, or promotional activities on behalf of Cricket Wireless, including engaging with customers, representing Cricket Wireless products and services, distributing marketing materials, and assisting with event setup or breakdown

Requirements

• Two (2) years proven retail sales management experience (interactive sales process, commissioned sales)
• Two (2) years of recruiting, hiring, and developing successful store sales teams
• Excellent sales skills and demonstrated ability to meet or exceed performance standards
• Ability to motivate, lead, and develop others
• Ability to work flexible hours, including evenings, weekends, and holidays per business needs
• Ability to operate a personal computer, wireless equipment, copier, and fax
• Effective communication, presentation, and interpersonal skills
• Strong organizational skills with attention to detail
• Ability to have reliable transportation to assist at other locations within 30 minutes radius from the home store when needed