Retail Store Manager

About This Role

This role manages all operations of a retail store to ensure effective customer engagement and business performance. It involves leading store employees through hiring, scheduling, training, and coaching to maintain operational standards. The role requires ownership of store functions including marketing, loss prevention, and labor management to drive success. Success is measured by store performance metrics such as sales goals, customer satisfaction, and operational efficiency.

Responsibilities

• Lead employee development and coaching to improve customer interactions and complete required training on schedule
• Resolve customer issues to enhance the customer experience and align with brand expectations
• Manage store operations including staffing, scheduling, labor controls, marketing, and loss prevention to ensure store success
• Monitor sales, inventory, and store programs to support operational excellence and implement new initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Requirements

• High School Diploma/GED (Required)
• At least 18 years of age
• Legally authorized to work in the United States

Nice to have:

• 2-4 years Management experience in retail sales
• 2-4 years Sales & sales management experience

Benefits

• Annual stock grant
• Employee stock purchase plan
• 401(k)
• Access to free, year-round money coaches
• Medical, dental and vision insurance
• Flexible spending account
• Paid time off and up to 12 paid holidays (about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually)
• Paid parental and family leave
• Family building benefits
• Back-up care
• Enhanced family support
• Childcare subsidy
• Tuition assistance
• College coaching
• Short- and long-term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service & home internet discounts
• Pet insurance
• Access to commuter and transit programs

Important Details

• Travel Required: No
• DOT Regulated Position: No
• Safety Sensitive Position: No

About the Company

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive compensation package. This is Total Rewards. Employees enjoy multiple wealth-building opportunities. That’s how we’re UNSTOPPABLE for our employees! At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases.