Retail Service Specialist

About This Role

This role supports the Store Manager and Assistant Managers in sales, customer service, store appearance, and store operations. The position also assumes shift management responsibilities when Assistant or Store Managers are absent. Bilingual candidates are encouraged to apply.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers
• Supervise customer service levels on the retail showroom, including team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc…)
• Ensure the telephone is answered according to company policy
• Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed
• Ensure special orders and outside purchases are handled efficiently and according to procedure, utilizing the electronic outside purchase order ledger
• Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly
• Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store
• Ensure that Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned
• Ensure team members are adhering to the posted work schedule, changes/deviations are being approved by a member of management, and team members are clocking in/out according to company policy
• Perform all store opening/closing duties, including performing day end procedures, verifying/securing money/deposits according to company policy, preparing bank deposits as needed, ensuring all night security lights are on, locking doors and securing the building, arming/disarming security alarms, and checking/securing/locking delivery vehicle(s) parked in a secure designated area
• Perform all other duties as assigned

Requirements

• Strong communication skills
• Ability to obtain RSS Certification

Nice to have:

• Retail sales experience, preferably in auto parts
• Automotive systems and repair knowledge
• ASE Certification
• Fluency in multiple languages (Spanish is highly desired)

Benefits

• Paid Time Off
• Stock Purchase Plan
• 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs