Retail Sales Manager

About This Role

Leading a team of Retail Sales Associates to deliver an exceptional customer experience and exceed sales targets is the core of this management role. The Retail Sales Manager will focus on coaching and developing team members to build a loyal client base and ensure strong sales results and quality store operations.

Responsibilities

• Achieve location goals by coaching and developing team members to achieve company-established Key Performance Indicators
• Maintain location staffing through employee retention, recruiting, and team member training and development
• Build a steady client base through ethical and customer-centric business practices
• Establish business accounts by partnering with the AT&T Signature team in holding community events outside the store
• Maintain a clean and safe store environment through inventory counts, securing devices, and merchandising in adherence to company standards and policies
• Maintain operations by initiating, coordinating, and enforcing operational policies and procedures
• Uphold the stability and reputation of the location by complying with legal requirements
• Keep informed of professional and technical knowledge by attending educational workshops, reviewing professional publications, and establishing personal networks

Requirements

• 1 year management experience in a similar field (Required), preferably in the Wireless Industry
• 1 year retail or customer-facing sales experience (Required)
• Ability to work flexible hours including evenings, weekends, and holidays (Required)
• Demonstrated ability to meet performance and operation standards (Required)
• Ability to motivate, lead, and coach to results (Required)
• Strong organizational skills and attention to detail (Required)
• Highly effective communication and interpersonal skills (Required)
• Must be at minimum 18 years of age, legally able to be employed in the US and have a High School diploma or equivalent (Required)

Nice to have:

• Bilingual (may not be required depending on location)
• Bachelor’s degree
• Retail or customer-facing sales experience in the telecommunications industry
• Experience prospecting through outbound calls

Benefits

• Strong Base Pay and a commission and bonus schedule
• Ongoing paid training
• Exciting career paths and growth potential
• Uncapped commission program when meeting or exceeding sales goals
• Medical, Dental and Vision coverage
• Life Insurance
• 401(K) Retirement Program
• Paid Vacation Time