About This Role
Retail Sales Consultants perform as role models and offer assistance for all new hires and peer Retail Sales Consultants. They are responsible for exceeding monthly sales quotas and driving sales of preferred handsets, rate plans, features, and accessories. This role involves adhering to company policies and procedures, mastering required systems, and maintaining store appearance.
Responsibilities
- Exceed monthly sales quotas
- Deliver complete, high-quality sales that exceed the company's benchmark on key metrics
- Drive sales of preferred handsets, rate plans, features, and accessories, per company guidance and benchmarks set by management
- Practice specific behaviors and best practices to generate and maximize sales and key metrics, as indicated by management
- Perform as a role model and offer assistance for all new hires and peer Retail Sales Consultants
- Perform other work-related tasks, as assigned by management
- Adhere to all policies, as outlined in the Handbook and other company communications
- Adhere to all paperwork procedures, as outlined in the Handbook, Training Courses and Sun Com policy documents
- Master all required systems: Aktivate, ADP, Cricket Learning, RQ4, Paycom, etc.
- Regularly check sales paperwork to review for discrepancies/errors
- Follow all Cash Depositing procedures and accept full responsibility for all deficiencies caused by your error or negligence
- Protect and maintain Company assets
- Use proper judgment to avoid fraudulent purchases, even those that may otherwise comply with Company restrictions on quantity and type of devices that can be purchased by customers
- Complete accurate and timely checklists with zero errors when opening or closing a store
- Immediately communicate any inventory deficiency to supervisors for review
- Safeguard all codes and passwords (i.e. RQ4, Carrier logins, Email, Security)
- Maintain store appearance
- Complete all required training within the timeline established by management
- Follow the letter and spirit of Company policies as outlined by the Handbook and management
- Consistently and accurately record time and attendance in the RQ4
- Adhere to schedule and provide company with adequate notice for all requested time off
- Take personal responsibility for all problems within your control
Requirements
- At least 18 years old and legally able to work in the United States without restrictions
- Minimum of 4 days/30 hours per week availability
- Able to stand for long periods of time
- Reliable transportation to location, training, and off-site meetings
