This entry-level, full-time sales associate position is for a pawnbroker who partners with the entire store staff to ensure customer service on both the lending and retail sides of the business. The role involves greeting, engaging, and interacting with customers in a positive and professional manner to process sales, loans, and other transactions, working with a wide variety of jewelry and general merchandise.
Responsibilities
Greet and interact with all customers to develop a rapport to better provide and recommend appropriate financial solutions
Perform non-management open/close procedures
Keep the sales floor clean, stocked, and maintain the display of merchandise
Perform sales and loan transactions in accordance with established policies, procedures, practices, and regulatory requirements
Handle all cash and negotiable items in accordance with established policies, procedures, practices, and regulatory requirements
Answer incoming calls per company standards
Effectively communicate to customers the legal aspects of the pawn and buy transactions
Communicate effectively with coworkers and managers, displaying respect and using effective communication tools
Partner with all employees to create a positive and memorable customer experience
Successfully complete the assigned training
Perform other related duties, as assigned
Requirements
Must be willing and able to lift/carry up to 50 pounds
Must be willing and able to perform duties and tasks for extended periods of time, some of which include, but are not limited to, standing, stooping, walking, climbing, pushing, pulling, and lifting
Ability to work with firearms and to become firearms certified
Minimum Age: 18 years old
High School Diploma, GED, or equivalent experience
Strong desire to work, serve customers, work with people, and be team-oriented
Ability to multi-task in a fast-paced environment
Ability to perform basic math calculations proficiently
Computer literate and able to operate Point-Of-Sale (POS) systems and common office machines
Ability to work a flexible retail schedule based on business needs, including weekends and holidays
Nice to have:
Cash handling experience
Bilingual applicants are encouraged to apply
Benefits
Easily achievable commission structure that pays for every transaction processed, with the potential to earn up to 8% on transactions
Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required)
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
Working hours: most stores open at 9 AM and close at 6 PM; many stores are closed on Sundays
Earned Wage Access program available to all employees on the second day of employment, allowing access to withdraw up to 50% of earned wages up to seven times in a payroll cycle
Unlimited commission above the hourly base rate
One week of paid vacation after completing six months of active, full-time service
Additional week (40 hours) of vacation after completing one year of active employment
Two weeks (80 hours) of vacation on each anniversary date thereafter (if applicable, the PTO/Vacation grant is adjusted in accordance with state/local municipality requirements)
120 hours of vacation after five years
8 hours of sick/personal time (after 6 months of employment) to be used before the first anniversary
16 hours of sick/personal time each anniversary thereafter (years 2-5) (if applicable, sick time is adjusted and granted in accordance with state/local municipality requirements)
24 hours of sick/personal time after five years
Employee discounts available to all employees on the first day of active employment
Tuition Reimbursement with FirstCash Education (allowing up to $2,000 per year) available to full-time employees who meet the minimum program requirements
Access to over 10,000 discounts from 1,000+ companies with FirstCash Perks
Auto-enrollment in the FirstCash 401k program after six months of employment (available to all employees 21 years of age or older)
Access to the FirstCash Pet Insurance program
Important Details
Employees may be asked to assist a customer on the exterior of the building (within our parking lots and/or property boundaries) or to retrieve products stored in exterior storage buildings or other areas
Ability to work in multiple locations, as business needs dictate
About the Company
FirstCash Holdings, Inc. is an Equal Opportunity Employer.
FirstCash is the leading international operator of pawn stores with more than 2,800 retail pawn and consumer lending locations in 25 U.S.
