Retail Sales Associate

About This Role

This part-time retail sales associate position focuses on providing excellent customer service and driving sales within the store. The role involves engaging with customers, understanding their needs, and providing detailed product information to facilitate sales. An interest in designer toys is a plus for this position.

Responsibilities

• Greet customers, engage in friendly conversations, and ask about their shopping needs
• Be a subject matter expert on POP MART core business information, including POP MART's characters, products, and company history
• Offer customers product recommendations and provide information to help them make product-related decisions
• Use the cash register to ring up customer transactions
• Support product shipment deliveries and organize the stockroom
• Maintain a clean, organized, and safe store environment for customers, employees, and store products
• Drive sales of company key products such as Blind boxes, MEGA, and accessories
• Work flexible hours including nights, weekends, and holidays

Requirements

• 1+ year of retail customer-facing experience
• Confident and comfortable engaging customers to deliver great customer experience
• Ability to speak or understand multiple languages is a plus
• Must be at least 18 years of age

Benefits

• Market-competitive packages
• Opportunities to learn and lead
• Career development

Important Details

• Employment type: part-time
• Schedule: flexible hours including nights, weekends, holidays

Physical Requirements

• Ability to regularly lift, carry, and move merchandise and supplies up to 50 lbs.
• Ability to stand and walk for extended periods (up to 6-8 hours per shift)
• Ability to bend, kneel, reach, and climb ladders or step stools safely
• Ability to perform repetitive tasks such as unpacking boxes, tagging items, and stocking shelves
• Able to work in a fast-paced environment that may require quick movements and multitasking
• Ability to work in varying temperature conditions, including stockroom and receiving areas
• Manual dexterity required to operate standard stockroom tools (e.g., box cutters)

About the Company

POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. As of the end of 2024, POP MART operates over 500 physical stores and more than 2,300 Robo Shops across 30+ countries and regions. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.