Retail Sales Associate

About This Role

Working with a variety of merchandise and earning commission on top of an hourly rate, the Retail Sales Associate greets and assists customers with sales, loans, and product inquiries. This role is a great fit for someone who enjoys helping customers and has a customer-focused approach.

Responsibilities

• Greet and assist customers with sales, loans, and product inquiries
• Support customers with pawn and short-term loan services by explaining terms, completing paperwork, and ensuring a smooth, customer-focused experience
• Process sales and loan activity accurately while following company and regulatory guidelines
• Evaluate merchandise for condition and value to support buying, selling, and loan decisions
• Maintain a clean, organized sales floor and merchandise displays
• Handle cash and negotiable items responsibly
• Support store operations, including basic opening/closing tasks
• Communicate clearly with customers and team members
• Complete required training and follow company policies
• Perform other duties as assigned

Requirements

• 18+ years old with a high school diploma, GED, or equivalent experience
• Ability to stand, walk, lift up to 50 lbs, and perform physical tasks
• Flexible retail schedule, including weekends and holidays
• Comfortable working with a variety of merchandise (firearms in FFL locations; certification provided)
• Strong customer service skills and a team-oriented mindset
• Basic math and computer skills
• Willingness to assist customers or retrieve merchandise from exterior areas
• Bilingual applicants encouraged to apply

Nice to have:

• Experience using retail checkout systems

Benefits

• Unlimited commission up to 8% based on individual performance
• Great hours — most stores open 9AM–6PM; many closed Sundays
• Earned Wage Access available after day 2
• Employee discounts starting day one
• Medical, Dental, Vision, Life & supplemental benefits (eligibility required)
• Vacation & Sick/Personal time based on tenure and applicable state/local requirements
• 401(k) auto-enrollment after 6 months (age requirements apply)
• Tuition Reimbursement opportunities for eligible employees

Important Details

• Commission: Associates can earn 2–8% commission based on individual performance. Full details are provided during the interview process.

About the Company

FirstCash Holdings, Inc. provides reasonable accommodations for qualified individuals with disabilities.