Retail Sales Associate

About This Role

Working in a retail store, the Retail Sales Associate delivers a highly satisfied customer experience by engaging with customers and maintaining a clean and organized store environment. This role supports the business needs by adhering to operational, merchandise, and loss prevention standards and may involve cross-training in multiple areas of the store.

Responsibilities

• Deliver a highly satisfied customer experience by engaging and interacting with all customers
• Embody customer experience principles and philosophy
• Maintain a clean and organized store environment
• Adhere to all operational, merchandise, and loss prevention standards
• Be cross-trained to work in multiple areas of the store to support business needs
• Role model established customer experience practices with internal and external customers
• Support and embody a positive store culture through honesty, integrity, and respect
• Accurately ring customer purchases/returns and count change back to customer according to established operating procedures
• Promote credit and loyalty programs
• Maintain and uphold merchandising philosophy and follow established merchandising procedures and standards
• Accurately process and prepare merchandise for the sales floor following company procedures and standards
• Initiate and participate in store recovery as needed throughout the day
• Maintain all organizational, cleanliness, and recovery standards for the sales floor
• Participate in the maintenance/cleanliness of the entire store
• Provide and accept recognition and constructive feedback
• Adhere to all labor laws, policies, and procedures
• Support and participate in store shrink reduction goals and programs
• Participate in safety awareness and maintain a safe environment
• Perform other duties as assigned

Requirements

• Excellent customer service skills
• Able to work a flexible schedule to support business needs
• Strong communication and organizational skills with attention to detail
• Capable of multi-tasking
• Able to respond appropriately to changes in direction or unexpected situations
• Capable of lifting heavy objects with or without reasonable accommodation
• Works effectively with peers and supervisors
• Retail customer experience preferred

Benefits

• Associate discount
• Employee Assistance Program (EAP)
• Smoking cessation program
• Bereavement leave
• 401(k) Associate contributions