Retail Sales Associate

About This Role

This retail sales associate role is an integral part of the team, bringing the Old Navy brand to life for customers. You will engage and connect with customers by providing excellent service, building brand loyalty, and using product knowledge to educate and inspire. The role involves collaborating with the leadership team to deliver a best-in-class customer experience.

Responsibilities

• Consistently treat all customers and employees with respect and contribute to a positive work environment
• Promote loyalty by educating customers about loyalty programs
• Seek out and engage with customers to drive sales and service using suggestive selling
• Enhance customer experience using all omnichannel offerings
• Be accountable to personal goals which contribute to overall store goals and results
• Support sales floor, fitting room, cash wrap, back of house, as required
• Maintain a neat, clean and organized work center
• Handle all customer interactions and potential issues/returns courteously and professionally
• Execute operational processes effectively and efficiently

Requirements

• Good communicator with the ability to effectively interact with customers and your team to meet goals
• Customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for customers
• Passionate about retail and thrive in a fast-paced environment
• Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts
• Able to utilize retail technology
• Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs

Benefits

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees
• One of the most competitive Paid Time Off plans in the industry
• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay
• Employee stock purchase plan
• Medical, dental, vision and life insurance

About the Company

Old Navy is on a mission to democratize fashion and make shopping fun again, creating high-quality, must-have fashion essentials for the whole family. The first store opened in 1994 in San Francisco. In 2022, the company was recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.