Retail Print Managers play a pivotal role in driving print sales and service growth within high print volume stores. This position involves overseeing all aspects of the print production process, managing print equipment and supplies, and ensuring the delivery of high-quality print materials. The role suits a leader who can foster a customer-centric environment, engage with the local community, and promote a positive culture aligned with the company's values. As a Key Carrier, the manager is also responsible for opening and closing the store.
Responsibilities
Ensure delivery of memorable customer experiences and client satisfaction in the Print Department
Ensure the execution of Office Depot selling techniques and sales training in print and across the store
Drive a sales-focused environment through the training and development of all associates, inclusive of print
Act as a role model for delivering exceptional customer service and product expertise
Provide guidance, direction, and ongoing training to all associates to ensure an understanding of print processes and selling techniques
Facilitate training sessions on the business model and the holistic service offering for clients/customers
Observe, coach, and provide feedback to enhance associate proficiency and build a culture of trust and brand loyalty
Regularly exercise independent judgment when providing input on assessing store associates' performance, certification(s), and competencies
Operate all equipment within the Print Services area to maintain efficient production and ensure customers’ orders are completed correctly and on time
Identify areas for process improvement and implement plans to reduce waste and inefficiencies including monitoring and managing all print supplies
Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives
Maintain the safety and security of the print department, building, and associates during the absence of other managers
Perform opening and closing responsibilities, including activation and deactivation of the store's alarm system, cash handling, and daily store balancing
In partnership with all associates, ensure regular loss prevention compliance
Fulfill all responsibilities associated with External Key Carrier designation
Requirements
High school diploma or equivalent preferred
1–3 years related experience
Minimum 2 years management experience or equivalent internal development
Experience in Print Center operations
Experience with logistics, freight, and visual merchandising
Strong PC skills: Microsoft PowerPoint, Excel, Word, Outlook
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Tailored applications submitted
Subject matter expert in Print Services and related systems
Proficient with role-related technology and POS systems
Advanced selling skills
Strong interpersonal and communication skills (verbal and written)
Passion for our brand, products, services, and solutions
Desire to continuously grow selling skills and product knowledge
Ability to coach, train, and develop others
Adaptable, positive, and engaging; demonstrates integrity, accountability, and trust
Action-oriented, drives for results, makes sound decisions, and demonstrates patience
Ability to work a flexible schedule that aligns with business needs, inclusive of the ability to work evenings, weekends, and occasional holidays
Benefits
Benefits package, which includes a 401(k) and more
Opportunities to move and grow within our organization
Eligibility to participate in an incentive program
Important Details
Schedule: flexible, including evenings, weekends, and occasional holidays
Application deadline: The job posting will remain open for a minimum of 3 days and will expire once the position has been filled
About the Company
The ODP Group, through its business entities ODP Business Solutions and Office Depot, is a leading provider of products, services, and technology solutions through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores.
