Retail Performance Manager

About This Role

This role is for a Retail Performance Manager who will drive the improvement of store performance by translating strategic policies into concrete, actionable plans for stores. The position involves understanding the reality of store operations, communicating smoothly with store teams, and leading the execution of retail performance projects, including process standardization and user acceptance testing (UAT).

Responsibilities

• Translate retail performance strategies and headquarters-agreed policies into clear, actionable plans for stores
• Lead the domestic implementation and operational phases of retail performance projects, including reporting, digital tools, clienteling-related processes, and other performance-enhancing initiatives
• Promote the standardization of store operational processes and ways of working in line with the current retail performance roadmap
• Plan, coordinate, and execute increasing user acceptance tests (UAT), consolidate feedback from stores, and follow up on necessary actions until completion
• Maintain a deep understanding of store realities and ensure smooth, practical communication with store teams
• Functionally manage store operations managers by aligning priorities, supporting project execution, managing progress, and helping resolve issues
• Support store teams through transformation by providing clear communication, coordinating training, offering practical guidance, and conducting regular follow-ups
• Monitor project adoption and results, collect feedback through regular communication and store visits, and provide ongoing support as needed

Requirements

• Practical experience in the retail industry with a deep understanding of store operations, priorities, and daily on-site practices
• Proven track record of translating strategies and headquarters policies into actionable processes and executing projects at the store level
• Strong communication skills and stakeholder coordination ability to functionally manage store operations managers and motivate stakeholders who are not direct reports
• Highly effective project management skills with the ability to plan, organize, prioritize, and see tasks through to completion
• Experience in or willingness to learn business process standardization and user acceptance testing (UAT)
• Fluent in Japanese
• Comfortable using English for basic emails and chats, with a proactive attitude towards continuous learning
• Quick learner, self-starter, and able to collaborate cross-functionally
• Strong interest in digital tools and a customer-centric approach
• Ability to conduct regular boutique visits
• Clear and practical communication skills
• Stakeholder coordination skills and the ability to influence others without direct authority
• Practical project execution skills and the ability to see tasks through to completion
• Understanding of boutique realities and an openness to feedback

Important Details

• Team: This position reports to the Retail Vice President and works closely with the manager responsible for headquarters communication to translate global policies into domestic execution

About the Company

Christian Dior was founded in Paris in 1947. Since its first collection, Dior has captivated people worldwide with its elegant, structured, and infinitely feminine "New Look." Dior actively supports gender equality and women's empowerment, having launched the "Women@Dior" mentoring program as part of its initiatives. The company aims to create an inclusive corporate culture that respects individuality and leverages diverse backgrounds and values, embodied in its philosophy of "Maison des Rêves" (House of Dreams). Dior is committed to an inclusive and sustainable future where all talent can grow, realize their potential, and express their individuality in a secure working environment.