Retail Marketplace Manager

About This Role

This role involves delivering top customer service and driving standards daily within the company's betting shops. You will lead a team, manage two stores, and ensure exceptional customer service while upholding company standards. The position suits a leader who thrives in a dynamic retail environment.

Responsibilities

• Contribute to the protection of customers through the implementation of Responsible Gambling and overall compliance strategy
• Train your team to have a sound understanding of the business and products
• Plan and work towards defined goals, and manage controllable costs
• Ensure you and your team maintain high shop standards
• Follow recruitment, induction, and ongoing learning and development processes
• Support your wider area team, e.g., investigations, formal meetings, lead roles

Requirements

• Must be 18 years of age or over to work in one of our betting shops
• Experience improving team performance
• Enjoy engaging with customers from all walks of life
• Experience dealing with challenging situations

Benefits

• Annual Bonus Scheme
• 28 days annual leave
• Pension Scheme and annual Share Save
• Discounts with hundreds of retailers
• Healthcare and wellbeing support
• Chance to turn recognition from leaders and colleagues into amazing prizes

Important Details

• Schedule: 35 hours per week, including weekends and bank holidays; rotas completed at least four weeks in advance
• Work Patterns: Shops can be open from Monday to Sunday, 8am - 10pm depending on location

About the Company

Entain is a leading, global sports betting and gaming company, a FTSE company with iconic brands including Ladbrokes, Coral, BetMGM, Eurobet, and bwin. They are committed to increasing player safety and driving performance.