Retail Manager - Operations

About This Role

This role leads the operational processes of a retail store to deliver sales and profits while protecting assets. It involves leading and supporting inventory management processes to ensure a well-merchandised and well-stocked store, and managing a team to deliver a customer-centric shopping experience.

Responsibilities

• Assist Store Manager in planning and supporting the scheduling and execution of store workload
• Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements
• Ensure execution of Company policies and standards
• Hold team accountable for store conditions and results
• Support and participate in the truck unload and stocking processes to ensure truck standards are followed and completed within budget
• Achieve your KPI’s
• Manage your team to achieve their role KPI’s
• Manage the visual merchandising standards in store and execution of feature space and seasonal layouts
• Manage and execute the inventory management processes in store
• Manage and execute merchandise operations and Omni channel processes
• Manage and execute shrink and safety programs
• Train, observe and coach the team to achieve results
• Participate in the performance management process of your team
• Support Talent Development
• Utilize the leadership competencies for continued self-development
• Interact with others in an accepting and respectful manner
• Remain positive and respectful, even in difficult situations
• Promote commitment to the organization’s vision and values
• Project a positive image and serve as a role model for others
• Serve as Manager on Duty (MOD)
• Acknowledge customers, help locate product and provide solutions
• Cross train in Custom Framing selling and production
• Assist with Omni channel processes

Requirements

• Retail management leadership experience
• Ability to remain standing for long periods of time
• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching and stretching
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment
• Satisfy federal, state, and local legal requirements of the job (for applicants in the U.S.)

Benefits

• Health insurance (medical, dental, and vision)
• Paid time off
• Tuition assistance
• Generous employee discounts