Retail Manager

About This Role

Running a single retail outlet within a hotel is the central purpose of this management role. The Retail Manager establishes merchandise and sales plans, coordinates buying and pricing, and manages product development and store layout. The role focuses on executing retail operations, improving guest and employee satisfaction, and maximizing the department's financial performance.

Responsibilities

• Manage day-to-day operations
• Perform duties in employees' absence
• Manage areas of operation to budget by reviewing operating statements, budget worksheets, and payroll progress reports
• Serve as a role model to demonstrate appropriate behaviors
• Encourage and build mutual trust, respect, and cooperation among team members
• Monitor the inflow of ordered materials and the maintenance of current materials
• Verify that profits and losses are documented accurately
• Purchase merchandise to be used or sold by the organization
• Manage all inventory control
• Monitor adherence to all credit policies and procedures to reduce bad debts and rebates
• Verify that all retail employees follow cash control procedures
• Verify that all retail store records are maintained on a timely basis, including sales reports, invoices, end-of-period reports, etc.
• Help to develop and implement strategic plans for the retail store operation
• Maintain proper purchasing techniques for appropriate retail categories
• Maintain items at appropriate stock levels
• Maintain store appearance, cleanliness and maintain visual merchandising standards and impact
• Verify that all employees have the proper uniforms, supplies and equipment
• Develop specific goals and plans to prioritize, organize, and accomplish your work
• Develop constructive and cooperative working relationships with others, and maintaining them over time
• Verify that employees understand expectations and parameters
• Communicate performance expectations in accordance with job descriptions for each position and monitor progress
• Establish and maintain open, collaborative relationships with employees and verify that employees do the same within the team
• Establish standardized merchandise, display and pricing standards
• Verify that employees understand and comply with loss prevention policies to prevent accidents and control costs
• Participate as needed in the investigation of employee and guest accidents
• Provide services that are above and beyond for customer satisfaction and retention
• Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed