Retail Manager

About This Role

This role oversees the daily operations of a retail store, focusing on customer experience, sales performance, and operational excellence. The Retail Manager leads and develops a high-performing team while ensuring compliance with company policies and safety standards.

Responsibilities

• Oversee all daily store operations to ensure efficient and profitable performance
• Maintain proper merchandising, product availability, pricing accuracy, and visual presentation standards
• Ensure compliance with company policies, procedures, safety regulations, and loss prevention practices
• Monitor inventory levels and coordinate stock replenishment activities
• Manage cash handling, deposits, and financial reporting
• Drive store sales and profitability by achieving established sales targets and key performance indicators (KPIs)
• Create a customer-focused environment that delivers exceptional service
• Address customer concerns and resolve escalated issues promptly and professionally
• Analyze sales reports and develop action plans to improve store performance
• Recruit, hire, onboard, train, and develop store associates
• Schedule staff to meet operational needs while managing labor costs effectively
• Provide coaching, performance feedback, and ongoing development opportunities
• Conduct performance evaluations and address employee relations issues as needed
• Foster a positive, inclusive, and accountable work environment
• Monitor store expenses and labor budgets
• Review operational and financial reports to identify trends and opportunities
• Implement strategies to maximize revenue and control costs
• Ensure adherence to all company policies, employment laws, and workplace safety standards
• Maintain a safe, clean, and organized store environment
• Support loss prevention efforts and investigate operational discrepancies

Requirements

• High school diploma or GED required
• 3+ years of retail management or supervisory experience
• Demonstrated ability to lead, coach, and motivate teams
• Strong customer service and conflict-resolution skills
• Experience managing sales goals, budgets, and operational metrics
• Proficiency with point-of-sale (POS) systems and Microsoft Office applications
• Ability to work flexible schedules, including evenings, weekends, and holidays

Nice to have:

• Bachelor's degree
• Multi-department or high-volume retail experience
• Experience with inventory management and workforce scheduling systems