Retail Human Resources Intern - Summer

About This Role

This internship offers a hands-on introduction to Human Resources within a retail environment. Over a 10-week program, you will gain practical experience in recruiting, employee relations, and scheduling, working alongside an experienced management team. It is an ideal opportunity for students pursuing a degree in HR or a related field to gain real-world experience.

Responsibilities

• Complete the Retail Human Resources Activity Book within the 10-week program
• Assist with employee performance reviews, employee relations issues, scheduling, benefits, and wage-related matters
• Learn effective recruiting and retention programs and assist with coordinating employee transfers between stores
• Support the hiring process including interviewing and placement of specified positions
• Assist with conducting new employee orientations and training
• Help with scheduling employees, honoring time-off requests, and arranging coverage for call-ins
• Handle customer complaints and assist with follow-up and thank-you correspondence
• Deliver outstanding customer service by greeting customers warmly, learning their names, and going the extra mile to make every visit a positive one
• Assist customers with finding products, reaching items, and carrying heavy purchases
• Attend weekly staff meetings and assistant manager meetings
• Answer phone calls and provide friendly, helpful service to customers who call
• Handle confidential employee records and sensitive information with strict discretion
• Maintain compliance with dress code, hygiene standards, and all company policies
• Assist in other store areas and take on special projects as needed

Requirements

• Communicate clearly and professionally in writing and verbally with employees and customers
• Build relationships and interact with people in a friendly, professional manner
• Use logical thinking to solve problems and identify practical solutions
• Work comfortably with computer systems including word processing, spreadsheets, and email applications
• Currently pursuing a degree in an applicable field

Important Details

• Accountable and Reports to: Store Director, Store Manager, and HR Manager
• Indirectly reports to: Talent Supervisor

About the Company

At Hy-Vee, the company believes the shortest distance between two people is a smile, seeking people with a passion for customer service, a willingness to learn, and a commitment to being part of a team that strives to make customers' lives easier, healthier and happier.