About This Role
Leading with purpose, the Retail General Manager oversees the operations of a thriving retail location, from sales floor activities to production efficiency. This role is for a results-driven retail leader who excels in a dynamic, mission-focused environment, creating a culture of excellence, customer satisfaction, and team development.
Responsibilities
- Lead day-to-day operations of a high-performing retail store, from opening to closing
- Manage both the sales floor and back-of-house production teams to ensure a smooth, efficient flow of merchandise
- Monitor inventory, stock levels, and merchandising to maximize revenue and maintain a compelling store presentation
- Recruit, train, schedule, and manage a dynamic team of staff, including Assistant Managers, Supervisors, Processors, and Sales Associates
- Cultivate a customer-first culture, ensuring every shopper and donor receives top-tier service
- Ensure compliance with all safety protocols, state regulations, and loss prevention procedures
- Take full ownership of store P&L and make data-driven decisions to meet performance goals
- Handle payroll, attendance, and scheduling using internal systems
- Serve as the go-to leader for resolving team or customer concerns
- Maintain strong communication across departments and stores to align goals and performance
Requirements
- Motivated, hands-on leader with 3–5 years of retail management experience
- Comfortable managing both sales operations and merchandise production
- Experienced with profit & loss statements, team development, and performance coaching
- Able to lift 35–50 lbs and perform physical tasks as needed (this is a boots-on-the-ground leadership role)
- Leads by example, knows how to inspire teams, and isn't afraid to roll up their sleeves
- A pro at balancing multiple priorities in a fast-paced retail environment
- Flexible to work weekends, evenings, and holidays based on business needs
- High school diploma required
- Strong communication skills, basic math, and computer proficiency
- Valid driver’s license
Nice to have:
- Associate’s degree
- Experience in the thrift/resale industry
Benefits
- Quarterly bonus potential: up to a maximum of 25% of quarterly salary based on performance in key metrics
- $1,000 bonus after 30 days of employment
- Opportunities for growth
- Ongoing training
About the Company
Goodwill transforms lives through the power of education and work.
