Retail Floor Lead

About This Role

Leading the retail sales team by example is the core of this role, forging connections with customers while communicating Vuori's brand values through insightful product knowledge and a happy, optimistic outlook. The Floor Lead supervises the retail floor, takes initiative, delegates work, and is a key part of the store leadership team, assisting in any leadership duties that arise under the direction of the Store Manager.

Responsibilities

• Create an unforgettable customer experience
• Work with the sales team to ensure each customer receives the best experience possible
• Take ownership of the sales floor and sales team to ensure customer experience is the first priority
• Prepare the fitting rooms, find sizes, and provide honest knowledgeable feedback to customers regarding merchandise style and fit
• Forge lasting relationships with customers by engaging with them about product details, new product and replenishment, and invite them to upcoming events
• Be knowledgeable on what’s new and what’s selling well and share with both the customer and team
• Lead the team on the day-to-day operations of the store when the Store Manager or Assistant Store Manager is not in
• Motivate the sales team and achieve sales goals in a team-based commission environment
• Seek new product knowledge in the broader fashion landscape and active-wear specifically to serve as an expert for the customer
• Lead the team in the completion of projects while keeping the focus on customer experience
• Communicate inventory needs to support the business goal
• Work with Retail Store Manager on daily maintenance, sales strategy, community and team management to ensure the business runs smoothly and successfully
• Lead the team in daily maintenance of the store including restocking product, maintaining visual merchandising and cleaning
• Utilize the utmost responsibility, attention to protocol and safety standards in closing/opening the store daily
• Encourage employees to give 100%, adhere to punctuality and role responsibilities at all times under the guidance of the Retail Store Manager

Requirements

• Available morning and/or evening, work 8-hour shifts, 5 days/week, available at least 1 weekend day
• Be a leader in punctuality and attendance, adhering to scheduled shifts
• Ability to develop relationships with customers and colleagues
• A customer service expert, creates experiences and develops relationships with customers, embraces the social aspect of sales and the ability to positively and proactively handle customer concerns
• Ability to prioritize multiple tasks in a fast-paced environment
• Ability to quickly learn new procedures and processes