About the role
Summary
The Home Delivery Driver plays a crucial role in delivering products to designated locations. To excel in this position, the driver needs to prioritize efficiency, effectiveness, and safety throughout the delivery process. Additionally, the driver should consistently provide exceptional customer service by demonstrating quality workmanship and clear, professional communication. By adhering to these standards, the Home Delivery Driver can ensure a positive experience for both the customer and the company.
Primary Job Functions
This section describes the primary /essential responsibilities that this job performs.
- Handle products safely.
- Conduct physical inspection of product to identify damages goods, perform touch- up and repair as needed on product.
- Place products in designated storage areas safely.
- Prepare and load customer delivery trucks.
- Unload and safely place products in customer home.
- Understand and comply with all store policies and procedures.
- Remove all the packaging materials from the location.
- Communication and documents customer concerns to Warehouse Support.
- Communicates credit, damage and essential information to the Customer Service Department.
- May be required to complete shipping/ receiving paperwork
- May be required to complete Department of Transportation paperwork.
- Maintains a clean and organized warehouse area.
- Maintain a professional image.
- Assist driver as needed with vehicle inspection, routine maintenance and fueling of vehicle at approved locations.
- Completes other assignments and special projects as requested.
- Maintains reliable attendance.
Secondary Job Functions
This section describes the secondary responsibilities that this job performs.
- Maintain reliable attendance.
- Actively participate in departmental meetings, training and education. Assist with training other employees and providing backup.
- Complete other assignments and special projects as requested.
Job Qualifications
Education:
- High School, Diploma or equivalent
Experience:
- Clean Driving record - 3 years
- NO CDL needed
- Must be 21 years of age
- Department of Transportation physical examination
- 1 year driving experience
- Driving certification class, including a road evaluation test
Licenses or Certifications
- Valid Driver’s License
- Knowledge, Skills and Abilities
- Strong attention to detail
- Excellent verbal and written communication skills
- Excellent interpersonal skills
- Effective time management and organizational skills
- Work independently as well as in a team environment
- Document management system
- Analytical and problem-solving skills
- Maintain confidentiality
- Working knowledge of Continuous Improvement
- Handle multiple projects simultaneously within established time constraints
- Perform under strong demands in a fast-paced environment
- Work professionally with customers and co-workers to efficiently serve our customers, treating both with enthusiasm and respect
- Display empathy, understanding and patience with employees and external customers
- Respond professionally in situations with difficult employee/vendor/customer issues or inquiries
- Follow all OSHA and Company established safety rules and procedures
What’s In It for You:
When you join us, you are eligible to participate in our comprehensive benefits programs, which include:
- Extended health, dental benefits, and vision insurance
- Employee Discount from 10% - 30%
- Life/Disability Insurance
- Flex Spending Account
- 401K
Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual’s skills, qualifications, merit, and business need.
To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page: Corporate Social Responsibility (https://www.ashleyfurniture.com/about-us/corporate-social-responsibility/report/)
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
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