RETAIL COORDINATOR | REGION 1

Role Overview

Are you an organized and detail-oriented retail professional with strong coordination, communication, and store operations skills?

We are hiring a Retail Coordinator to supervise and monitor Store Assistants and Store Promoters across assigned branches, ensuring proper attendance, performance, grooming, merchandising execution, and compliance with operational requirements.

You will be responsible for conducting regular store visits, coordinating employee activities, supporting recruitment and training initiatives, consolidating operational reports, and maintaining accurate attendance and payroll-related trackers to ensure smooth and efficient retail operations.

What You'll Do

• Store Operations & Supervision: Supervise and monitor Store Assistants and Store Promoters across assigned branches to ensure compliance with operational standards and company requirements.
• Store Visits & Monitoring: Conduct regular store visits to check attendance, employee performance, grooming, merchandising execution, and KSA certification.
• Training & Development: Facilitate product knowledge, sales, and other relevant training programs to improve employee performance and product familiarity.
• Recruitment Support: Assist in sourcing and screening candidates for new and replacement headcount requests based on branch requirements.
• Attendance & DTR Monitoring: Maintain and regularly monitor DTR and attendance trackers, including the MyHR MR DIY Attendance 2026 tracker, and monitor DTR submissions through the MR DIY DTR Submission Form.
• Attendance Verification: Verify that employees have accurately updated their actual attendance in their assigned Group Tracker.
• Payroll & File Consolidation: Consolidate DTRs and attendance trackers and prepare the required Shift, COA, and OT files for submission and processing.
• MyHR Upload & Compliance: Upload completed Shift, COA, and OT files to MyHR and ensure all required guidelines and submission procedures are followed.
• Overtime & Holiday Monitoring: Ensure RDOT files are submitted separately for manual tagging and verify that OT End Time matches the Actual Time Out. For Legal Holidays, Special Holidays, and Rest Day Overtime, ensure OT In and OT Out reflect the actual overtime hours rendered.
• File Correction & Resubmission: Review COA and OT entries for accuracy and correct any discrepancies through deletion and re-upload before final submission.
• Holiday Endorsements: Endorse municipal holidays separately for manual tagging and ensure proper documentation and submission.
• Operational Reporting: Consolidate attendance, sales, billing attachments, and other required operational reports accurately and within the prescribed deadlines.
• Tracker & Data Management: Maintain accurate and up-to-date operational trackers, attendance records, and reports to support effective monitoring and decision-making.
• Coordination & Issue Resolution: Coordinate with store staff, management, and other stakeholders to address attendance, performance, scheduling, and operational concerns in a timely manner.

What We're Looking For

• Education: Bachelor’s Degree in Business Administration, Marketing, Retail Management, or a related field.
• Experience: At least 1 year of work experience in retail, store operations, coordination, or related functions.
• Communication Skills: Good communication and customer service skills, with the ability to coordinate effectively with store personnel and management.
• Organizational Skills: Strong organizational and coordination skills with the ability to manage multiple branches, employees, schedules, and operational requirements.
• Microsoft Office: Basic knowledge of MS Office applications, particularly MS Excel and Word.
• Store Operations: Ability to monitor store activities, employee schedules, attendance, inventory, merchandising execution, and operational reports.
• Attention to Detail: Detail-oriented with strong accuracy in handling attendance records, reports, trackers, and payroll-related files.
• Multitasking: Ability to manage multiple tasks and priorities in a fast-paced retail environment.
• Independence & Coordination: Able to work independently while coordinating effectively with store staff, management, and other stakeholders.
• Work Schedule: Willing to work on shifting schedules, weekends, and holidays.