Retail Commission Sales Associate

About This Role

This role as a Selling Colleague is integral to bringing the magic of Macy's to life by providing outstanding customer service. You will meet sales and Loyalty goals, demonstrate superior product knowledge, and create a welcoming shopping experience for customers. The position involves maintaining merchandise, managing stockroom upkeep, and assisting with fulfillment.

Responsibilities

• Provide an exceptional customer experience by ensuring the customer is always the priority
• Assist customers in all aspects of total store fulfillment and have the ability to satisfy the needs of digital and physical customers by making appropriate partnerships when necessary
• Determine customer needs based on personal features and other customer preference related factors; suggest additional merchandise to complement customer selection
• Demonstrate knowledge of store products and services to build sales and minimize returns, including Macy's Loyalty Programs
• Be proficient in POS systems including but not limited to Search and Send and My Client
• Proactively assist customers who are using devices to shop and compare, whether Macy's devices or their own
• Develop new business and expand client base through networking, suggestive selling and on the floor presence
• Maintain department recovery standards; including fitting room go backs to standard, if applicable
• Retrieve additional merchandise for customers as requested
• Assist the Support Colleague Team in the movement of fixtures and merchandise for new product, season changes, and clearance sets
• Assist in inventory and markdown process
• Adhere to Asset Protection and inventory control and compliance procedures
• Follow shortage programs and procedures
• Perform these and other functions in an efficient manner, as directed by the Supervisor
• Maintain regular, dependable attendance and punctuality
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Requirements

• Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers
• Resourceful and able to adapt quickly to changing priorities
• Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays
• Understand and communicate effectively with customers, co-workers, and supervisors
• Read and understand employment policies and safety rules/procedures in English