About This Role
This role as a Selling Colleague is integral to bringing the magic of Macy's to life by providing outstanding customer service. You will meet sales and Loyalty goals, demonstrate superior product knowledge, and create a welcoming shopping experience for customers. The position involves maintaining merchandise, managing stockroom upkeep, and assisting with fulfillment.
Responsibilities
- Provide an exceptional customer experience by ensuring the customer is always the priority
- Assist customers in all aspects of total store fulfillment and have the ability to satisfy the needs of digital and physical customers by making appropriate partnerships when necessary
- Determine customer needs based on personal features and other customer preference related factors; suggest additional merchandise to complement customer selection
- Demonstrate knowledge of store products and services to build sales and minimize returns, including Macy's Loyalty Programs
- Be proficient in POS systems including but not limited to Search and Send and My Client
- Proactively assist customers who are using devices to shop and compare, whether Macy's devices or their own
- Develop new business and expand client base through networking, suggestive selling and on the floor presence
- Maintain department recovery standards; including fitting room go backs to standard, if applicable
- Retrieve additional merchandise for customers as requested
- Assist the Support Colleague Team in the movement of fixtures and merchandise for new product, season changes, and clearance sets
- Assist in inventory and markdown process
- Adhere to Asset Protection and inventory control and compliance procedures
- Follow shortage programs and procedures
- Perform these and other functions in an efficient manner, as directed by the Supervisor
- Maintain regular, dependable attendance and punctuality
- Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
Requirements
- Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers
- Resourceful and able to adapt quickly to changing priorities
- Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities
- Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays
- Understand and communicate effectively with customers, co-workers, and supervisors
- Read and understand employment policies and safety rules/procedures in English
- No Education or Experience Required
Benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
- Dental insurance
- Vision insurance
Important Details
- Schedule: Full-time colleagues are typically scheduled to work 30 or more hours per week; part-time colleagues are typically scheduled 12-24 hours per week. Hours are dependent on business needs and colleague availability.
About the Company
Macy’s is more than just a store; it has captured the hearts and minds of America for more than 160 years with innovations and traditions. It is known for inspiring stores, irresistible products, and events like the Macy’s 4th of July Fireworks and the Thanksgiving Day Parade. Macy’s offers unique opportunities whether helping customers, streamlining operations, enhancing online shopping, buying merchandise, or designing balloons for the Thanksgiving Day Parade.
