About This Role
The Area Manager is a senior leadership position responsible for driving sales growth, client loyalty, and operational excellence across multiple retail branches. This role focuses on leading and developing a team of Branch Managers and sales professionals, ensuring a strong risk and control environment, and contributing to the development of business strategies.
Responsibilities
- Lead execution strategies to achieve performance goals and objectives
- Drive a culture of strong risk and controls
- Lead a client centric culture to drive excellence in client experience
- Cultivate talent and build a high engaged workforce
- Oversee branch performance including expense discipline, hiring and staffing optimization and achievement of sales goals
- Drive sales growth and market share acquisition by leading and coaching branch and area staff ensuring alignment with organizational goals and financial targets
- Oversee branch operational performance analyzing data to develop and execute action plans, and communicating clear performance expectations
- Integrate and manage promotional campaigns, ensuring alignment with compensation programs to motivate desired behaviors and business delivery
- Identify synergies, review sales pipelines, and coordinate priorities for branches under the leadership of the Market Director
- Collaborate with functional managers to identify sales and service opportunities through client and area data analysis and building community partnerships
- Foster a robust risk and control culture, ensuring compliance with enterprise risk management frameworks and internal policies
- Proactively identify, assess, and escalate risks, engaging actively in their management
- Ensure controls are in compliance with prescribed policies and procedures
- Exercise sound ethical judgment and maintain transparency in managing and reporting control issues, holding teams accountable for adherence to standards
- Directly lead, coach, and develop Branch Managers and their teams
- Identify, source, and develop talent, through our internal Learning Development team as well as internal Talent Acquisition partners
- Build and leverage an engaged talent pool, fostering a culture of inclusion and excellence
- Ensure a client-first approach, meeting client needs for trust, relevance, and convenience
- Drive deposit balance growth through client engagement, outreach, portfolio management, and sales productivity
- Deliver sustainable and balanced growth by harnessing "One Citi" resources to meet comprehensive client financial needs
- Focus on client onboarding and engaging the existing customer base to drive long-term profitability
Requirements
