Retail Associate

About This Role

This retail associate position focuses on building lasting customer relationships and representing the brand positively to achieve sales goals. The role involves assisting customers with product choices and information while contributing to a positive and ethical work environment.

Responsibilities

• Create and maintain long-term relationships with customers to achieve sales goals
• Represent the brand in a positive manner while ensuring recurring business
• Assist customers with choices and provide information about products
• Foster a positive, engaging, and ethical working environment
• Keep abreast of product knowledge, sales, and customer service standards
• Provide excellent service experience to customers
• Collect customer registration cards as per store target
• Work with the manager to handle customer complaints
• Comply with brand standards, company SOP, and the Code of Business Conduct
• Work with managers and the floor team to manage inventory and minimize stock losses
• Conduct daily and monthly stock counts for the store
• Resolve discrepancies within 2-3 days and report all findings to the manager
• Monitor and coordinate receiving of merchandise and price tagging according to operation procedures
• Implement qualitative security measures to prevent theft and pilferage
• Update the customer database frequently
• Be responsible for all stock control documentation and ensure timely and accurate submission
• Support managers in collating data for all reports pertaining to sales, customer service, accounts, and logistics in a timely manner
• Complete any ad hoc reporting as required by the managers
• Maintain competent product knowledge at all times
• Complete e-learning modules in a timely manner