Retail Associate

About This Role

Retail Associates are responsible for ensuring customers have a positive shopping experience by providing courteous service, maintaining a clean work area, and ensuring proper merchandise presentation. This role involves performing a range of functions across all areas of the store as business needs require.

Responsibilities

• Understand that safety is the number one priority and practice safe behaviors in everything they do
• Maintain a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone
• Maintain clutter-free, clear egress to emergency exits
• Immediately correct or report any unsafe conditions or practices to Store Leadership
• Treat all Customers and Associates with respect and courtesy; be friendly and professional at all times
• Recognize fellow Associates using Company recognition programs
• Assist Customers in any way necessary - be register-trained, assist Customers with merchandise, and answer Customer questions in a polite and knowledgeable manner
• Greet all Customers by making eye contact, smiling and saying "hello" throughout the Store as well as saying "thank you" with every register transaction
• Provide prompt and efficient responses to Customers at all times
• Respond to Customer Service calls immediately
• Handle all Customer issues in a courteous and helpful way, calling a member of the Store Leadership when needed
• Represent and support the Company brand at all times
• Perform cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas including the front-end, sales floor and restrooms to help maintain merchandise, customer and Team areas
• Maintain a professional appearance and adhere to the Company's dress code at all times
• Perform daily assigned sizing and recovery per company best practice to ensure a neat, clean and organized store that is well-maintained and efficiently merchandised to standards
• Expedite newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise/brand name familiarity within departments to assist Customers
• Understand the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards
• Demonstrate integrity and honesty in all interactions with Associates and Customers
• Safeguard confidential information, cash and credit card information, and merchandise
• Follow all Mark-Out-of-Stock (MOS) policies, including the identification of MOS merchandise, proper processing of each piece and the notification of Store Leadership to review and approve all disposals