Retail Assistant Store Manager

About This Role

This leadership role drives total sales and service growth within the company's stores. The Assistant Store Manager helps create a vibrant sales culture, enhances visual and merchandising standards, manages freight and logistics, and prioritizes client satisfaction. The role involves fostering a positive culture aligned with the company's 5C values and acting as a "Key Carrier" leader on duty.

Responsibilities

• Partner with the management team to drive memorable customer experiences and client satisfaction
• Ensure the execution of Office Depot selling techniques and sales training across the store
• Foster a sales-focused environment through assisting with the training and development of associates
• Act as a role model for delivering exceptional customer service and product expertise
• Process merchandise accurately and efficiently, adhering to established procedures, deadlines, and visual merchandising standards
• Identify areas for process improvement and implement plans to reduce waste and inefficiencies
• Assist the General Manager in providing guidance and effective coaching to associates for improved performance
• Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives
• Provide guidance, direction, and ongoing training to store associates, including Print Services associates
• Facilitate training sessions on the business model and the holistic service offering for clients/customers
• Observe, coach, and provide feedback to enhance associate proficiency and build a culture of trust and brand loyalty
• Regularly exercise independent judgment when providing input to the General Manager on assessing store associates' performance, certification(s), and competencies
• Maintain the safety and security of the building and associates during the absence of other managers
• Perform opening and closing responsibilities, including activation and deactivation of the store's alarm system, cash handling, and daily store balancing
• Ensure regular loss prevention compliance
• Fulfill responsibilities associated with External Key Carrier designation

Requirements

• High school diploma or equivalent required
• Bachelor’s preferred in Business, Marketing, Retail, or related field preferred
• 1–3 years related experience; retail, sales, customer-facing, and/or supervisory experience preferred
• Basic computer skills; able to use job-related technology and systems
• Advanced selling skills and strong customer focus
• Proven leadership: able to lead, coach, motivate, and manage conflict
• Strong problem-solving, time management, and ability to plan, prioritize, and execute