About the role
Are you ready to get ahead in your career?
- We want to empower you to turn your ambitions into achievements.
- We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
- Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
- To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.
Why does this job exist and why is it critical?
- Job Description (Principal Accountabilities)
Analyze Store Performance Metrics: Monitor daily sales and service KPIs to identify performance gaps (target: 100% reporting accuracy) by extracting data from retail systems and preparing weekly dashboards for Centre Managers to drive informed decision-making.
Optimize Inventory Management: Manage stock levels for devices and SIMs to prevent stock-outs (target: <2% variance) by conducting weekly audits, reconciling physical stock with system records, and coordinating with the warehouse for timely replenishment.
Enhance Customer Experience (CX): Review customer satisfaction scores (NPS/tNPS) to improve service quality (target: achieve >80% satisfaction) by analyzing feedback trends and recommending process improvements to the frontline team based on real customer needs.
Ensure Operational Compliance: Audit store processes against standard operating procedures (SOPs) to mitigate risks (target: zero critical audit findings) by conducting monthly self-assessments and verifying documentation for cash handling and registrations.
Support Retail Marketing Campaigns: Coordinate the rollout of in-store promotions to drive footfall and sales (target: 100% on-time execution) by ensuring marketing collateral is displayed correctly and staff are briefed on new offers to Celebrate Winning Together.
Manage Administrative Operations: Handle store-related procurement and facilities maintenance to ensure a conducive environment (target: 24-hour resolution for minor issues) by liaising with vendors and internal facilities teams to Keep It Simple.
Facilitate Staff Training Data: Track team training completion rates to ensure workforce readiness (target: 100% compliance) by monitoring learning management systems and scheduling necessary refreshers for retail staff to maintain high service standards.
- Skill level and requirements
- Retail data analytics and reporting (Intermediate)
- Inventory and stock management (Intermediate)
- Customer Experience (CX) analysis (Intermediate)
- Retail SOP compliance and auditing (Intermediate)
- Stakeholder and vendor management (Beginner)
- Proficiency in Retail POS systems and MS Excel (Experienced)
What’s next?
- Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
- Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.
Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.
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