Restaurant Supervisor

About This Role

Supervising the restaurant team and ensuring they meet and exceed guest expectations is the core of this role. The supervisor coordinates team activities and maintains a high level of guest service within WinStar World Casino's Gran Via Buffet.

Responsibilities

• Supervise shift coverage and coordinate breaks for team members
• Supervise the team in maintaining a clean and presentable work area
• Ensure venues are stocked and prepared for service at all times
• Comply with all departmental food and franchise contractual agreements
• Conduct end-of-shift reports for cashiers on shift
• Coordinate in troubleshooting technical problems with Point of Sale (POS) systems, facilities, equipment, etc., and contact for appropriate support, as necessary
• Provide ongoing supervision and mentoring to team members
• Ensure a high level of guest service
• Coordinate the ongoing coaching and mentoring of the team as directed by department management
• Communicate with team members, management staff, and guests in a clear, business-like, and respectful manner that focuses on generating a positive, enthusiastic, and cooperative work environment

Requirements

• High school diploma or GED
• 2-3+ years of supervisory experience as a supervisor/manager in a restaurant/casino environment
• All employees must obtain a valid gaming license from the State Gaming Agency and Tribal Gaming Office prior to beginning work and are required to have the license renewed annually
• Ability to handle cash accurately and responsibly
• Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation, and product inventory
• Ability to work well in a team-oriented, fast-paced, event-driven environment
• Ability to communicate in a positive, respectful manner to both internal and external guests
• Must maintain excellent attendance and be available to work events and varied schedules per business need

Nice to have:

• Experience working in a fast-paced, high-volume food court, casual, buffet, and/or nightclub in a supervisory capacity

Benefits

• Health, Dental and Vision Insurance
• 401(k) Savings Plan
• 401(k) matching
• Paid Time Off (vacation days, sick days, and 11 holidays)

Important Details

• Application deadline: December 11, 2026

About the Company

Oak View Group (OVG) is a global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. OVG partners with Winstar World Casino to provide hospitality guest services at the Gran Via Buffet.