The Restaurant Manager assists the General Manager in overseeing the daily operations of the restaurant. This role ensures compliance with company standards in all areas, including product preparation, guest service, maintenance, inventory, staff development, and financial accountability. It involves fostering a culture aligned with the TSFR Roadmap, including the company's Core Purpose, Vision, Mission, and Core Values.
Responsibilities
Manage the restaurant environment to ensure prompt, friendly service according to company guidelines
Direct overall activities and performance of team members on a shift-by-shift basis
Guide values using the Vision/Mission statement
Ensure immediate response and correction of all verbal guest complaints by self and staff
Refer all verbal and written guest complaints to the General Manager
Ensure guest experience is a priority, aiming for 100% table visitation
Enforce alcohol awareness on a shift-by-shift basis
Maintain adequate departmental inventory levels
Ensure product preparation and presentation meet company standards
Effectively schedule team members to meet sales demands
Maintain effective safety and security programs according to company policy and government standards
Correct unsafe practices or conditions
Promote and manage restaurant organization, cleanliness, and sanitation
Perform routine maintenance and immediately inform the General Manager of needed repairs
Advise the General Manager of any non-routine situations
Communicate with other managers daily through management log and shift change meetings
Complete all other assigned duties and responsibilities
Promote quality recruitment and referrals of potential management candidates
Promote training procedures of new managers
Help maintain a trained staff through effective use of employment orientation, individual training sessions, associate meetings, and implementation of company policy
Determine job assignments on a shift-by-shift basis
Develop an environment of constant development of team members, including informal shift reviews
Participate in the development of written evaluations every six months
Assess the effectiveness of team members, provide candid, fair feedback regularly, and continuously work with team members on their areas of development
Conduct thorough interviews
Demonstrate proper execution of training systems as outlined by the company while emphasizing the importance of training to team members
Monitor acceptable team member performance and document situations that require or could lead to disciplinary or corrective action
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
Monitor progressive discipline when appropriate
Assure compliance with company policies, practices, and procedures
Act as a coach to all team members
Control costs in the assigned department
Maintain and control the assets of the company
Assure compliance with local, state, and federal laws, regulations, and guidelines
Report progress towards achieving restaurant performance objectives at management meetings
Comply with all cash handling procedures
Execute weekly food and liquor inventories/costs at the General Manager's request and be accountable for completion
Prepare and submit accurate daily paperwork to the General Manager
Inspire cooperation and teamwork from team members by developing and fostering a culture aligned with the TSFR Roadmap, including Our Core Purpose, Vision, Mission, and Core Values
Be guest obsessed and promote the team to be
Demonstrate organizational skills
Complete all assignments and duties properly and on schedule
Develop goals and action plans for personal/professional growth
Provide a role model for managers and team members
Exhibit a professional image
Develop self on all store-related technology
Requirements
Prior management experience in a similar organization
College graduate with a two or four-year degree in Hotel/Restaurant, Management, Business, or an associated field, who is entering the full-time workforce or has successfully demonstrated leadership abilities and business acumen in the role of assistant manager
Successfully demonstrated all required training associated with Management training and ongoing development as outlined by the training department
Multi-tasking ability
High degree of stress tolerance
Able to adjust to change quickly
Self-motivated and disciplined
Accountable and goal-oriented
Finger dexterity for small movements such as typing, picking up small objects, or pinching fingers together
Ability to convey detailed or important instructions or ideas accurately, loudly, or quickly
Ability to hear average or normal conversations and receive ordinary information
Repetitive motions frequently and regularly required using the wrists, hands, and/or fingers
Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery
Ability to apply common sense understanding to carry out detailed but uninvolved instructions and to deal with problems involving a few variables
Ability to perform very basic math skills including adding, subtracting, multiplying, and dividing two-digit numbers, to perform the four basic arithmetic operations with money; to perform operations with units such as inch, foot, and yard, ounce and pound
Ability to read and interpret documents such as contracts, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or employees of the organization
Physically able to work at any duty station in the kitchen or service area when needed on a temporary basis and operate a cash register as appropriate
Ability to stand and walk for approximately 95-100% of shift including the ability to bend, reach, and lift
May be required to lift objects up to 50 pounds
Specific vision abilities required by this position include close vision and the ability to adjust focus
Ability to work in a team environment
Ability to handle a fast-paced environment
Flexible and willing to accept change
Ability to communicate with others, both verbally and in writing
Important Details
Supervisory Responsibility: Oversees operational and financial performance and human capital (Hourly Team Members) within their location
Development: Responsible to the General Manager for the development of Assistant Managers, Kitchen Professionals, and Key Hourly Team Members
About the Company
TEAM Schostak Family Restaurants reserves the right to change, amend, add, delete, and otherwise assign any and all duties, responsibilities, and position titles as it deems necessary to meet the needs of its business.
