About This Role
This management role oversees the entire operations of a Jack in the Box restaurant. It involves making daily management decisions to ensure the effective execution of the Service Profit Chain and Brand Promise. The manager develops the team to provide excellent internal and external service, build sales and profit, and ensure compliance with all policies and regulations.
Responsibilities
- Recruit, select, train, develop, and evaluate restaurant employees
- Monitor staffing levels to ensure sufficient development and talent
- Ensure systems for training employees on workstations are fully implemented and adhered to by management and crew
- Identify and develop internal candidates for management and Team Leader positions
- Work with the restaurant management team to ensure all facets of "My Promise to You" and the Service Profit Chain are executed
- Create a restaurant environment that is employee friendly, fun, clean, and safe
- Take accountability for motivating and inspiring employees to achieve high performance
- Treat all employees with respect and dignity
- Regularly recognize and reward employees
- Understand and utilize JIB systems, processes, and tools
- Comply with all state and federal labor laws and regulations
- Manage daily activities to achieve excellence in restaurant operational performance
- Provide an exceptional experience for guests by ensuring proper training and holding the restaurant team accountable for consistently delivering excellent guest service and food quality
- Adhere to JIB systems, procedures, and food safety requirements
- Review practices and modify as needed to continuously improve the guest experience
- Maintain visibility and interaction with guests
- Respond to guest concerns and complaints in a timely and professional manner, and ensure positive resolution
- Ensure the management team and crew understand and operate all systems correctly
- Maintain the brand image of restaurant cleanliness, maintenance, and excellent service
- Serve as a role model for excellent guest service
- Utilize management information tools to analyze restaurant operational and financial performance each Period, including the I&E, quality and service reports, health inspections, HACCP, etc.
- Identify trends and implement action plans for improvement
- Use data to analyze business results and consult with regional and CSC resources as needed
- Focus efforts on increasing restaurant sales and profitability by executing the Service Profit Chain and understanding its impact on the overall business
- Consider the cost/benefit impact of financial decisions and work to protect the JIB brand
