This role supports the General Manager by coaching the team and fostering a positive work environment where employees feel respected and valued. The Restaurant Manager is responsible for identifying talent, effective scheduling, and managing the daily operations and staff of a Wendy's restaurant. This position ensures the execution of all company policies, procedures, programs, and systems, aiming to achieve all restaurant objectives while complying with legal and ethical business practices.
Responsibilities
Provide coaching to the team
Create and support a fun, inviting work environment
Identify 5-Star talent
Schedule staff effectively to optimize placement
Manage daily operations and staff of a Wendy's restaurant
Execute all Company policies, procedures, programs, and systems
Ensure achievement of all restaurant objectives
Ensure compliance with all federal, state, and local laws and ethical business practices
Lead, interview, direct, train, and develop all subordinate employees with GM or DM support
Train and continuously develop the crew in the restaurant
Assist the General Manager in operating and maintaining the restaurant to maximize profitability and customer satisfaction
Manage labor costs by evaluating labor needs against projected sales during the shift
Review budget and P&L monthly
Build sales by promoting customer satisfaction
Manage costs by monitoring crew prep, production, and procedures execution
Track waste levels using established procedures and monitoring crew position procedures
Communicate any sales and profit problems related to shift management to the General Manager or District Manager
Assist General Manager or District Manager in executing restaurant sales and profits plan
Monitor food costs to eliminate waste and theft
Monitor product quality during shift by talking with customers during walk-throughs and when working off-line
Monitor product quality by managing crew performance and providing feedback
Take service times and determine efficiency
Train crew to respond promptly to customer needs
Train crew in customer courtesy
Take corrective action with crew to improve service times
Train crew to solicit feedback to determine customer satisfaction
Establish and communicate daily S.O.S. goals
Train crew to maintain restaurant cleanliness during shift
Follow restaurant cleaning plan
Direct crew to correct cleaning deficiencies
Train crew in new products
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
Assist General Manager in training new managers
Train crew using the Crew Orientation and Training process
Train new crew in initial position skills
Cross-train crew as necessary for efficient coverage of positions during shifts
Recognize high-performing crew members to General Manager or District Manager
Follow flowcharts to ensure crew is meeting prep and production goals
Monitor inventory levels to ensure product availability
Complete physical inventory of product as defined by the General Manager
Intake weekly food deliveries
Maintain security of cash, product, and equipment during shifts
Follow restaurant priorities and plan established by the General Manager
Ensure proper execution of standards and procedures when managing shifts
Manage shift to Q.S.C. level of 80% or better
Take appropriate action when problems are anticipated or identified
Follow procedures outlined in the Operations manual
Maintain safe working conditions in restaurant as outlined in company policies and procedures
Follow company policy for cash control
Report accidents promptly and accurately
Follow procedures for resolving operational procedures indicated by Health Department Inspectors
Manage shifts effectively using guidelines within Managing Better Shifts or similar checklist
Perform administrative duties as required by the General Manager or District Manager
Write crew schedule to meet plans and objectives of General Manager or District Manager
Comply with company standards for crew benefits if applicable
Follow Preventative Maintenance Program
Train and develop staff
About the Company
Wendy's is a restaurant chain.
Wendy's Old Fashioned Hamburgers is a company based out of 302 15Th St Ne, Auburn, Washington, United States..
