Restaurant Managers must have a strong commitment to and exhibit Denny’s Guiding Principles when interacting with others. This role is responsible for overall restaurant operations execution and management of staff, controllable profit plan achievement, guest count growth, and sales building activities. Additional responsibilities include focus on employee selection, retention, continuous operational improvement, and a strong commitment to hospitality and guest satisfaction.
Responsibilities
Ensure that all Restaurant Managers and employees put “Guests First” to ensure a respectful and enjoyable environment, satisfied guests, and repeat business
Attract, hire, develop, coach, and retain Restaurant Managers and hourly employees to ensure an engaged, high-performing team by creating and maintaining a respectful and enjoyable environment for employees, recruiting and selecting effectively, using corporate training programs, individual development plans, and work assignments to develop employees’ knowledge and skills, and providing timely, constructive coaching and feedback
Direct restaurant operations to ensure that Denny’s Brand Standards for food and facilities are consistently achieved by making sure food preparation, handling, and storage guidelines are consistently followed and enforcing sanitary practices for the general cleanliness and maintenance of the restaurant
Drive sales, guest count, and profit for the restaurant by developing and executing a local store marketing plan, building strategic relationships in the community with civic, business, school, and professional organizations, and ensuring timely and quality implementation of all Divisional and National marketing promotions and co-op marketing initiatives
Interpret financial and operational reports and schedules; analyze data and identify gaps in operating performance; and develop solutions to ensure that operating goals are achieved
Monitor to ensure that proper security procedures are in place to protect guests, employees, and company assets
Monitor to ensure that proper cash handling and inventory management procedures are in place to protect and conserve company assets
Maintain compliance with all Denny’s employment policies, as well as state, local, and federal regulations
Proactively ensure that problems are addressed and resolved (such as customer complaints, employee relations issues, facilities or security issues, etc.) and involve support resources, such as the District Manager or Human Resources Manager, as appropriate
Perform other duties as needed or assigned; willingly assist others without being asked
Requirements
Minimum of 3 years experience in restaurant, hospitality, or retail management; additional operations and/or leadership experience strongly preferred
Associate’s or Bachelor’s degree preferred or equivalent combination of education and experience
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
Food Safety Manager certification required
Strong organizational skills with excellent oral and written communication skills and the ability to communicate with all levels of the organization
Ability to communicate effectively, both orally and in writing, in the English language
Possess basic math skills (add, subtract, multiply, divide)
Place a value on diversity and show respect for others
Proven ability to problem solve and handle high stress situations
Interpret financial statements and understand contributing factors
Identify and anticipate opportunities for improvement and implement corrective action steps
Be able to perform job duties of every position
Be prepared to multitask in accordance with the demands of the business
Ability to work weekends, holidays, evenings, and additional shifts as needed
Available to travel, to include occasional overnight and airline travel when applicable
Licensed to operate an automobile without hours of operations restrictions
Have reliable transportation in order to meet banking obligations
Be able to lift a tray weighing up to 25 lbs
Be able to lift and carry supplies and equipment weighing up to 50 lbs; place items on high and low shelves in office, store rooms, service areas, walk-in coolers, and freezers
Be able to bend, stoop, reach, lift, and grasp
Be able to hear well in a loud environment to respond to employee and guest needs
Meet any state, county, or municipal regulation pertaining to health risk concerns about food handling
Be able to operate point-of-sale system and differentiate between monetary denominations
Be able to work with all Denny’s menu products
Be able to work with potentially hazardous chemicals
Have sufficient mobility to move and operate in confined work area
Be able to work inside and outside the restaurant
Be able to observe staff and all aspects of restaurant operations
Be able to stand and walk during an 8 to 10 hour shift; occasional shifts in excess of 10 hours may be required due to the demands of the business
Be able to tolerate extreme temperature changes in kitchen and freezer areas
Important Details
Schedule: 8 to 10 hour shifts; occasional shifts in excess of 10 hours may be required
About the Company
Denny’s is the classic American diner and is proud of everything that means. Since 1953, the company has served quality food and healthy portions at a fair price. No matter where it operates, its light is always on, inviting guests around the world to a place where everyone is welcome. Denny’s is constantly looking ahead, always moving, striving for more, hungry for greatness, and open to fresh, innovative thinking. It believes it will succeed through teamwork, accountability and pushing the boundaries of itself and its Brand. The Denny’s family is its most important asset; it trusts, supports and respects each other and works together for the greater good. It recognizes the contributions of all and empowers each and every one to achieve great things. Together, the company celebrates its successes and has fun doing it. Its guiding principles are: Guests First, Embrace Openness, Proud of Our Heritage, Hungry to Win, and The Power of We. Open means so much more than just being open for business 24/7. It means being open to all people, appetites and budgets. It says the company is open-minded and open to new ideas, honest, warm and inviting. Open is the way it thinks and acts every hour of every day.
