Restaurant Manager

About This Role

Managing a restaurant to ensure excellent service and guest satisfaction is the core of this role. It involves overseeing staff, maintaining operational standards, and contributing to a positive dining experience.

Responsibilities

• Ensure staff work as a team to provide optimum service and meet guest needs
• Inspect staff grooming and attire and rectify any deficiencies
• Complete opening and closing duties, including setting up supplies, cleaning equipment and areas, and locking doors
• Inspect storage areas for organization, use of FIFO, and cleanliness
• Complete scheduled inventories and stock and requisition necessary supplies
• Monitor dining rooms for seating availability, service, safety, and guest well-being
• Complete work orders for maintenance repairs
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees
• Serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process
• Follow all company and safety and security policies and procedures
• Report accidents, injuries, and unsafe work conditions to manager
• Complete safety training and certifications
• Ensure uniform and personal appearance are clean and professional
• Maintain confidentiality of proprietary information and protect company assets
• Welcome and acknowledge all guests according to company standards
• Anticipate and address guests
• Assist individuals with disabilities
• Thank guests with genuine appreciation
• Speak with others using clear and professional language
• Develop and maintain positive working relationships with others
• Support the team to reach common goals
• Listen and respond appropriately to the concerns of other employees
• Ensure adherence to quality expectations and standards
• Identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings
• Read and visually verify information in a variety of formats (e.g., small print)
• Visually inspect tools, equipment, or machines (e.g., to identify defects)
• Stand, sit, or walk for an extended period of time or for an entire work shift
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination
• Move through narrow, confined, or elevated spaces
• Move up and down stairs and/or service ramps