About This Role
Directly supervising restaurant employees, the Restaurant Manager is responsible for managing both front and back-of-house operations. This role focuses on achieving profitability and sales growth while maintaining high standards of quality and service, and reports directly to the General Manager.
Responsibilities
- Manage all areas to achieve positive and consistent sales growth while meeting or exceeding company goals in all profit and loss categories
- Manage the entire operation of the restaurant during scheduled shifts, including daily decision making, consistent staff support, positive and consistent guest interaction, proper scheduling and planning while upholding standards, consistent excellent product quality, and maintaining high levels of cleanliness and sanitation
- Provide employees with consistent and appropriate feedback to facilitate their development and enhance the overall operation
- Ensure that all employees adhere to the company's uniform standards
- Perform line checks in the galley throughout the shift to ensure proper specifications on weights, temperatures, cleanliness, and organization
- Ensure that the unit is properly staffed for all time periods to guarantee overall guest satisfaction for the goal of increasing sales
- Interview, hire, and train the highest quality hourly candidates
- Conduct orientations to ensure a positive first step for all new hourly employees, and follow up with the training program
- Prepare reports at the end of the shift, which may include Daily Sales Reports, Daily Cash Interims, Daily Labor controls, and other such processes that ensure the control of all company assets
- Prepare food production checklists and ensure the proper implementation of all company recipes as required
- Order food, small wares, uniforms, and any other necessary products to unit par levels to maintain the highest levels of operational standards
- Identify operational opportunities; create and implement plans to address opportunities
- Approve and sign all food or beverage discounts of any kind
- Ensure a safe working and guest environment to reduce the risk of injury and accidents
- Promptly notify the Area Supervisor in the event of a guest or employee accident or injury
- Ensure that proper company security procedures are in place to protect employees, guests, and company assets, including security of storeroom, freezer, and office
- Keep immediate supervisor promptly and fully informed of all unit issues
- Take prompt corrective action where necessary or suggest alternative courses of action
- Complete job responsibilities and performance objectives in a timely and effective manner and in accordance with company policies and procedures
- Always project a favorable image of the company to promote its goals and objectives and foster and enhance public recognition and acceptance of all of its areas of endeavor
