About This Role
Running the operations of an individual Taco Bell Unit is the core of this management role. The Restaurant General Manager leads and directly supervises the team, ensuring the restaurant operates efficiently and profitably. This position suits a leader who can achieve and maintain high standards of cleanliness, hospitality, accuracy, building maintenance, product quality, and speed of service.
Responsibilities
- Ensure that cost categories including food cost, labor cost, cash, and controllable expenses are controlled to company guidelines and budgeted levels
- Work within the restaurant to produce positive sales growth by demonstrating improvement on 5 Bells, CORE, speed of service, and food quality
- Ensure adequate staffing levels are maintained for all days and day parts to meet all scheduling requirements
- Prepare and conduct crew member, shift manager, and assistant general manager performance appraisals
- Perform the hiring process for new crew members, shift leaders, and assistant general managers
- Coach and counsel all crew members and managers and be responsible for training and developing the team to expected certification and performance levels
- Maintain restaurant cleanliness and organization, following all food service sanitation guidelines and regulations
- Ensure compliance with all local, state, and federal laws pertaining to employment
- Verify the restaurant environment is safe for both employees and guests and take corrective action when needed
- Ensure that preventative maintenance procedures are followed for all equipment and facilities and report any needed repairs to the maintenance department and your area coach
- Ensure excellent levels of guest service on all shifts and properly handle guests' complaints to facilitate repeat business
- Provide relevant and timely feedback to the area coach on operating results, specifically through the daily call procedure and weekly area meetings
- Effectively manage turnover by practicing effective selection and training and by treating people right and fostering a positive work environment
- Prepare food as needed for guests and training purposes as well as handling the cash register and money when required
Requirements
- Must be at least 18 years old or older
- High school diploma or GED is required
- Possess a minimum of 6 months in a shift management or supervisory role, preferably in a service-related business
- Legal right to work in the United States
- Have open availability and the ability to work flexible hours and all shifts as needed
- Basic math and reading skills
- Excellent oral and written communication skills
- Ability to learn quickly with a can-do attitude
