About the role
Key Responsibilities Operations & Guest Experience
- Oversee day-to-day restaurant operations to ensure smooth service during all shifts
- Maintain high standards of food quality, presentation, hygiene, and customer service
- Handle guest feedback and complaints promptly to ensure resolution and retention
- Ensure compliance with Dubai Municipality, HACCP, and brand SOPs
Team Leadership
- Recruit, train, schedule, and motivate FOH and BOH teams of 15+ staff
- Conduct regular briefings, performance reviews, and coaching to meet KPIs
- Manage staff attendance, leave, and labor costs in line with budget
- Foster a positive, high-performance culture with low turnover
Financial & Business Management
- Drive sales growth and manage P&L, COGS, and controllable expenses
- Monitor daily sales, inventory, and wastage; implement cost-control measures
- Prepare weekly/monthly reports on sales, labor, and stock variance
- Execute local store marketing initiatives and upselling strategies
Administration & Compliance
- Ensure all licenses, permit, and staff certifications are current
- Maintain accurate cash handling, POS reconciliation, and petty cash records
- Coordinate with suppliers, facilities, and central teams for maintenance and procurement
- Uphold brand standards, visual merchandising, and safety protocols
Requirements
- Experience: 3-5 years as Restaurant Manager in UAE/GCC, casual or QSR dining preferred
- Education: Bachelor’s in Hospitality Management or related field is a plus
- Skills: Strong leadership, P&L management, inventory control, POS systems knowledge
- Certifications: HACCP Level 3, PIC certification, Basic Food Hygiene required
- Languages: Fluent English required; Hindi is an advantage
- Traits: Guest-obsessed, hands-on, able to work weekends/holidays, valid UAE driving license a plus
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