Restaurant Host

About This Role

Greeting guests and managing dining room reservations are the core responsibilities of this host position at a winery resort and spa. The role involves coordinating guest seating, answering phones, and directing guests to other areas of the property, ensuring a smooth dining experience.

Responsibilities

• Coordinate seating and reservations of the dining room
• Monitor efficiency of the workflow of the servers under the direction of the Supervisor
• Answer phones within three rings in a courteous and professional manner
• Meet and greet guests promptly and courteously, addressing guests by name when possible
• Escort guests to tables with the proper amount of clean menus and wine lists
• Maintain a complete working knowledge of the Dining Room menu
• Maintain a waiting list with approximate times, direct guests to waiting areas, and inform guests when their table is ready
• Handle all guest complaints or dissatisfaction promptly and professionally, informing the Manager of all guest issues
• Anticipate guests’ needs at all times
• Inspect and replace soiled menus and wine lists
• Perform other duties as assigned by the Manager
• Maintain a professional appearance and demeanor

Requirements

• One year of previous restaurant experience preferred
• Must be able to speak, read, understand, and write the primary language of the workplace
• TABC Certification
• Food Handler Certification

Benefits

• Employee discounts
• Referral program
• Paid sick time

Important Details

• Schedule: Must be available to work all shifts including weekends
• Additional work available for special banquets or events

About the Company

Carter Creek Winery Resort & Spa offers authentic Texan hospitality in Johnson City, Texas. It features a premiere winery, a restaurant/brewery, banquets, and special events. The resort is operated by the Carter Hospitality Group, which has 25 years of experience in the hospitality field.