This role is key to ensuring a positive first impression for guests, managing reservations, and relaying information accurately. It involves a strong focus on guest service and administrative tasks, requiring professional demeanor, precise communication, attention to detail, timeliness, and documentation skills.
Responsibilities
Use opening and closing checklists nightly to track completion of procedures
Create the best guest experience and cultivate customer return
Ensure every guest has an enjoyable and memorable dining experience
Provide assistance for the positive resolution of guest concerns
Provide great customer service
Work directly at the host stand to properly take reservations, establish proper wait times, handle large party requests, and control the flow of seating for optimum kitchen times
Answer phone calls, take reservations, and answer questions
Enforce the first five steps of service to all tables being seated when possible
Inform guests of current promotions and who will be serving them to ensure a smooth hand-off to the service staff
Manage reservations, inform management as reservations get near full, and do not overbook for any given shift
Ensure all details for a given reservation are entered into the reservation system
Follow company policy specific to large party reservations as applicable to your location
Ensure all social offer/third-party reservations are properly accounted for and all necessary notes are listed in the reservation system
Ensure all reservations have been confirmed prior to reservation time
Engage with guests in front of or walking past Sevilla, entice them to come into the building, and always greet and open conversation with anyone viewing menus at the entrance
Provide guests with menus and answer any initial questions
Be aware of currently running promotions, upcoming holiday information, and local events, including nightclub events and pricing
Notify management and the kitchen of the expected busiest times for reservations so all can be prepared
Assign guests to tables they prefer (when possible), while keeping table rotation in mind so that servers receive the right number of customers
Work with management to create appropriate server stations for the work day
Work with management to ensure the player's list for the day is complete and ready at opening time
Engage with guests to ensure they're happy with food and service
Respond to complaints and help to resolve them as needed
Have knowledge of all best practices applicable to the job code
Complete all assigned training tests and courses
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Manage the flow of guests into the dining and bar areas, provide accurate wait times to incoming guests if appropriate
Actively run a guest list as needed
Have knowledge of the various menus available at Cafe Sevilla, including menu specifics, times offered, and pricing
Have knowledge of the current reservation system and how to properly use it for all functions
Have knowledge of the Sevilla Steps of Service for Servers and Bartenders
Help out with other positions in the restaurant as needed
Protect establishment and patrons by adhering to sanitation, safety, and alcohol control policies
Maintain a positive work attitude and friendly demeanor with the ability to work well with coworkers and as a team
Adhere to uniform expectation for the position per Sevilla Handbook and company policy
Immediately report any maintenance, security, and/or safety issues or concerns to a manager
Clock-in and out for each work shift properly
Take all breaks per company policy outlined in the Sevilla Handbook
Take a meal period when 6 or more hours are worked in one work shift, starting no later than the beginning of the 5th hour of work
Clock into Aloha for 30-minute meal periods and 10-minute breaks; sign the posted break log for 30-minute meal periods
Immediately notify a manager if you feel you are not able to take a meal period or 10-minute break for any reason
Attend and participate in all mandatory staff meetings
Report suspicions of harassment, discrimination, retaliation, and/or safety issues immediately to a manager
Requirements
High School Diploma or equivalent
1+ years related culinary experience and/or training in a fast-paced, fine dining establishment; or equivalent combination of education and experience
Working knowledge of state and federal safety and sanitary requirements
Current Food Handler
LEAD Card
Working knowledge of, or ability to learn, Company POS and timekeeping systems
Important Details
Work environment: usually loud, tight quarters, may be hot on occasion
About the Company
Café Sevilla is focused on guest service, requiring a constant focus on maintaining a professional demeanor/behavior while representing Sevilla. The company requires adherence to Company, state and federal regulations.
